This article focuses on the need to plan to attract, recruit and hire the employees that you really want. The planning and considerations for business and the job candidates are considered. Too often people view the hospitality industry as a pass through career. It is our goal to make this industry and its individual businesses, the leaders in employee recruitment and retention. READ MORE

Attracting, developing and retaining the best employees is much easier said than done. Without an intentional, deliberate approach to this talent equation, you will demoralize employees, destabilize business and create situations where you must defend a mediocre guest experience.  And mediocre guest experiences aren't good for you, your employees, your guests or your business.  Find out how you can attract the best talent for your hotel while reducing business costs and improving guest experiences. Rene Lewis discusses tips on creating a great workplace and great culture that will make your hotel more attractive to the best talent. READ MORE

Cross-training certainly is a great opportunity for a hospitality establishment, as it positively affects employees and management. One way that cross-training can impact robustly in the workplace is from a service perspective. The article below explains several case scenarios and examples, in which you, as a hospitality manager or owner, may seize the opportunity to adopt this concept into your overall service plan. When implementing cross-training, management will have the advantage of using employees in several departments, thereby reducing hiring and training costs, while improving employee morale and skills at the same time. READ MORE

Most business executives don't feel they are getting much out of the federal stimulus initiatives. But hospitality employers are well-positioned to capitalize on one such initiative: the HIRE Act hiring-based tax incentive program. Hotel operators can claim tax benefits of roughly $750 per qualified hire, and at least half of new hires will qualify. The HIRE Act is not only good for the economy because it encourages companies to bring people back into the workforce, but it's also great for the bottom line. Here are some guidelines on how the HIRE Act works and how to implement a screening program. READ MORE

As a successful hotel executive, you keep your finger on the pulse of every aspect of your property. If you are like most hoteliers, one of your greatest challenges is engaging and retaining frontline staff --- housekeepers/room attendants, bell staff, kitchen help, and often the high-stress switchboard. Are you ready for some leading edge solutions? Then you will certainly want to read this article. Combining knowledge of our industry with effective non-hospitality employer practices, it provides eight great low- and no-cost ideas that you can implement tomorrow, without breaking the bank. READ MORE