With the buzz surrounding mobile Internet usage for travel, many hoteliers are wondering whether to adopt mobile as a component of their strategy both on-property and online. This article is the result of a study of over 300 properties using mobile technologies and discusses the most important items to take into consideration when thinking about the mobile experience whether pre-stay, on your property and what happens after your guests have left. READ MORE

The Hotel Gym today can take on many looks. Limited service hotels that in yesteryear would rarely have considered the offering of such an amenity, today find themselves rapidly defining a space for fitness. Larger hotels and resorts for some time have made varying commitments to the fitness amenity. However, in some cases today, many can claim they rival a well equipment health club. The common denominator between these hospitality based environments remains their relevance and appeal to the guests they serve. The following review of these fundamentals will help you remain on point when it comes to the active care required to support the ongoing evolution of the hotel gym. READ MORE

In our gadget-obsessed world, technology has grown from a convenient amenity to an essential element of every hotel's design and services. The challenge is to blend high-tech with high-touch - namely, to use cutting-edge science in a meaningful and memorable way that enhances every guest visit. Let's look at nine ways you can meet that challenge, attract more guests, and justify higher room rates. Most of these are relatively easy and economical to consider for either new construction or renovation, although a few are more exotic, more expensive, and require considerable advance planning. READ MORE

Is your establishment doing all it can to accommodate guests with disabilities who are blind or have low vision? If not, a significant sector of your potential business is being ignored, not to mention the perils that may arise from potential disability discrimination or physical injury claims. It makes good sense to implement or enhance measures that go a long way toward making guests with vision loss feel welcome. READ MORE

The hotel market today is increasingly global, webcentric and competitive. To succeed, revenue and general managers must incorporate sophisticated intelligence systems into their practices to optimize rates and assume optimal margins, market share and brand integrity. In response, competitive and price intelligence technologies for the lodging industry are now moving beyond simple rate monitoring and analysis, and incorporating qualitative customer rankings and reviews. From technology-driven Web extraction tools to focused business solutions, qualitative data is driving bookings and marketing programs. This article reviews the way qualitative information is changing the intelligence market, and how hoteliers can best evaluate new market offerings. READ MORE