What will the hotel of the future look like? Today, most hotel guests rate connectivity as the most important amenity. But this means more than just Internet access. Hotel guests want to always be connected. Hoteliers are spending a great amount of resources on network technology and applications as they are on other amenities. Hotel customers expect the same online convenience and customization they have in their homes. Nearly every traveler equipped with laptops, iPad and smart phones, they also expect their hotel to be place of ubiquitous connectivity. This "hotel of the future" is as much an information management center as it is a place to have a good night's sleep. Managing that type of critical information flow is not easy. This article will outline seven technologies that will deliver advantages for hotels. READ MORE

Steven Slater bid farewell to the passengers on his flight, including an explicit message to the passenger who disobeyed his request to return to her seat. He then grabbed a couple of beers, activated the emergency slide, and escaped down it. And as if nothing had happened, he got in his car parked at the airport and drove home. This incident has much relevance to the hotel industry... READ MORE

Guests using a hotel's mobile application benefit from unobtrusive marketing using promotional notifications and direct messaging. By keeping guests informed and offering exclusive promotions, guests are able to get the most out of their vacation and feel like a VIP doing it. At the same time, having a constant connection to guests provides a tremendous opportunity for hotels to maximize revenue while allowing for instant adjustments that immediately boost the bottom line. READ MORE

One of the most frequent questions asked prior to this year's HITEC Conference was, "What cool guestroom technology is going to be shown this year?" Because so many companies use HITEC as their product launch location, I can never answer that question definitively. So, when I was asked to do this article, I decided to conduct a survey, not of what kinds of guestroom technology would be at HITEC but, what the industry thought should be in a guestroom. Following the survey results, I am also interjecting into the survey results some of my own research ideas and/or pictures of things that I would be included in my ideal guestroom. READ MORE

All hotel guests are not the same and neither are the digital devices that they utilize during their stay. Whether in the lobby, the guest room, or the palm of their hand, your guests have different expectations of the digital amenities that you offer today - and tomorrow. Learn how to deliver valuable features and content on your display boards, televisions, desktop computers, mobile devices and more. It can mean the difference between offering unbeatable guest experiences or incurring unrecovered expenses. READ MORE