Managing electronic channels effectively has never been so important. Do hotels need direct connects? The term “direct connect” implies that the demand touch point will have a direct electronic connection into a hotel's inventory and rates, either through the central reservation system (CRS) or the property management system (PMS). However, given the volume and variety of demand touch points in today's market, a strategy of exclusively direct connects is not only expensive, but also incredibly inefficient. READ MORE

Today, it is common practice for hotels to implement fees and surcharges to guests' bills in order to increase revenues.  While such strategies have proven to be effective, they also have a tendency, if not implemented through smart tactics, to be met with guest revolt.  In order to avoid losing guests, hoteliers must find ways to introduce them in a way that will make them more palatable to guests. This article will examine several common types of fees/surcharges and will provide tactical recommendations on how to introduce them to guests without causing upset or losing out on future bookings. READ MORE

The sale of a hotel is a long process, but there may be no more important element of the sale than getting to know your potential buyer. As the person who will be taking over your life's work, you need to identify if your potential buyer is the right choice. This critical decision can ultimately impact your personal and financial life down the road. While it may seem to be a tough task, many of your concerns can be eased with five simple questions. These questions will help you weed out potential buyers who may be "kicking the tires" but not truly serious about buying your business, or who don't have the financial means to complete a deal. READ MORE

Demand for mobile services goes well beyond cellular voice calling. New connected devices, like tablet PCs and smartphones, are changing the way people interact with technology, and at record speed. With mobile media hitting the mainstream, hotels are eager to find affordable and non-disruptive solutions to meet guest demand for reliable, consistent in-building cellular coverage. Hoteliers need solutions that accommodate multiple wireless operators and future services without impacting guest service or overhauling wiring. This article will explore the cellular challenges facing hoteliers and unique solutions to bolster in-building coverage. READ MORE

Stay Connected, how IT infrastructure and digital services can make the difference. Access has become the Number One amenity for travelers worldwide regardless of segment, age or other demographics. Provide quality access to digital services and have a happy guest, it's that simple, but is it really? Read how Jumeirah Group, operator of some of the world's most luxurious hotels, deals with the infrastructure challenge, innovates in digital services and creates a competitive advantage by leveraging them. READ MORE