Gone are the days when a single-lens motion picture or lantern slide projector displayed rudimentary images - such as short films and slides - on a canvas screen. Today's über-sophisticated meetings technology features crisp, pristine high-definition, high-resolution projection and mega screen technology that enhance any meeting experience. READ MORE

What technology trends are planners having to "plan through" and what's the impact on expectations of our facility partners? Social media and mobile technology have completely changed the face of meetings. The future of increased virtual and hybrid components at most meetings and conventions will be the challenge. What is your facility's capacity to handle the connection bandwidth required? Are other facility investments beyond capacity going to pay off? READ MORE

Training comes in many forms. The method of training is dependent upon the trainer. Successful trainers know how to perform to get results from their material and stimulate the student to want to know more. The goal of all trainings is to provide further education in the field of expertise which will deliver knowledge for both the student and the customer. The return is a satisfied professional of services, a profitable business and a new dedicated customer. READ MORE

Just how do you maintain that balance between freedom and control, and still get the job done to the standard you expect? On the one hand you can't afford to supervise your team the whole time, but on the other you are concerned that if you don't, they'll be things that get missed. Have you ever noticed when you are away for a day or two, or even a few hours, your team seem to be able to solve their own problems? Conversely abdicating responsibility and leaving your team totally to their own devices can be equally daunting and inherent with risks. So just how do you strike the balance? READ MORE

Renovation projects are successful only when a host of elements come together. The processes and systems that companies develop over time to improve their overall operating performance are often times referred to as Best Practices. Whether you think the term 'Best Practices' is a fad or not, successful companies are often that because they do certain things very well. We have been in the business of owning, operating and renovating hotels for over 40 years and the following is our list of best practices when it comes to successfully renovating hotel properties in an operating property. READ MORE