The ability for guests to open a mobile app/web app and instantly connect to their hotel and surrounding area is changing the way hotels interact with their guests. Simply put, if a property hasn't implemented a well planned mobile strategy, then they are missing out on countless opportunities to connect with their guests and increase RevPAR. READ MORE

Building strong relationships in the community produces room nights for hotel operators. Positive reputations earned through community involvements, provide General Managers opportunities to gain a stable footing in the market. Joining forces with community leaders with the Chamber of Commerce, Convention & Visitors Bureau, local clubs, churches and sports team, along with the American Hotel & Lodging Association afford hoteliers various opportunities to gain room shares. Who you know is as important and possibly more important than what you know for a Hotel Manager to succeed. READ MORE

Have you ever thought of having an outside hospitality professional conduct seminars, training or talk to your staff about innovative ideas to improve service levels? If not, have you thought of having someone assist you in developing and using as a tool to train your employees? Do you use outside trainers? That said why not use hospitality and hospitality/service educators to execute this? The reason we ask is because industry professionals predict that the climate of the hospitality industry will improve in the long term yet we are seeing that as changes are impacting the industry, there is still a lack of properties embracing innovative ways of improving their service, which impacts their bottom line. READ MORE

In these economic times, hoteliers across the globe need to be more aggressive in pursuing demand in order to deliver profitability. Ensuring coordination between key hotel operational departments is paramount in targeting the right guests and helping to establish customer loyalty amongst profitable guests. In this environment, hotel owners and managers alike need to be mindful that their marketing and revenue management departments are working together and it is important that open channels of communication are maintained. Both the marketing and revenue management departments are unfortunately siloed in many companies, but each holds an important key to the business, which, when used together, become a powerful tool for generating hotel revenue. READ MORE

Does the quality of your f&B make a difference in your hotels overall success? Absolutely! But more importantly, the lack of quality and variety in your F&B programming will cripple your hotels ability to drive average rate, compete in the market for RevPAR share and maintain captures. We don't have to be fancy; we just need to be smart. We have to know who we are, who our core customer is and then simply do a good job. It's not about the volume of your content, but rather the quality of it. Less is more, keep it simple and do it well. This will keep your customers coming back. READ MORE