Good recruitment is not hiring; it is strategic. Human Resource professionals need to partner with the business, understand its goals and help strategically shape its organizational framework. The clarity of a framework – how the business needs to structure itself in order to function optimally – ensures that everyone knows how the organization functions best, allowing HR to find the right people to fit within it. READ MORE

Hotel operators compete in many theaters. But labor shortages and pressure for workforce transparency, including Diversity, Equity, and Inclusion (DEI), have made talent indisputably the top issue. Incremental improvements to talent acquisition and retention will not address the paradigm shift occurring in the labor markets. A new ESG hotel factory, powered by alternative compensation models is required for the industry to recover and accelerate diversity. READ MORE

The U.S. is going through "The Great Resignation," so the hotels must be prepared to deliver top-notch employee experiences (EX) to retain staff. This article will discuss the external factors driving this new era of businesses prioritizing EX, how to balance EX and innovation, and how companies can make sure EX initiatives and solutions are operating properly and efficiently. READ MORE

Lack of measurement is keeping you from acknowledging you employees' needs. When it comes to employee retention, these issues are the key issues for hotel and resort executives: Almost a third of your workers are high-risk and ready to bolt at any moment; Employee behavior is driven by what is measured; Giving positive feedback about an employee's performance is like investing money in your business. READ MORE

As the hospitality industry reckons with a labor shortage, hotel owners and operators are evaluating new ways to attract and retain employees. From a design perspective, one strategy is to create a hospitality environment that appeals to both guests visiting the hotel and the staff members who work there. Applying the same strategies used in guest spaces to design comfortable and relaxing employee work spaces may be just the salve needed to build an engaged and loyal hotel workforce. READ MORE

Finding talent and dealing with employee burnout because of understaffing and pandemic exhaustion are two of the major challenges that face hospitality executives. In this article, we explore 7 strategies that address both issues. READ MORE

Efforts to implement effective HR approaches will prove futile in the era of COVID-19 unless hotels have cultures that genuinely care about staff. Despite the immense challenges stemming from the pandemic including temporary hotel closures that have forced staff to take unpaid leave, our resort has done everything it can to retain staff through training and development via innovative means. READ MORE

We have all heard the age-old question What's in It for Me? Now more than ever, this is the question that companies must answer in order to be competitive in today's marketplace. The pandemic opened the individual's eyes to the idea of reinventing the way life is lived, and therefore companies must now answer the call to be agile for today's workforce. READ MORE

Persistent labor shortages coupled with increasing occupancy and consumer demand have placed hotels in a Catch-22 in which they must scramble to fill the vacancies needed to satisfy enhanced guest expectations. Fortunately, by leveraging advanced automation, mobile communication, and intuitive and easy-to-learn platforms, mobile technology can provide a solution that empowers both hoteliers and their guests. READ MORE

It still sends shivers down my spine when I think back to the beginning of the pandemic, faced with having to make drastic cuts in labor. Now two years later, we are still in the trenches looking to shift from recovery mode to a state of adapting and thriving, specifically in our efforts to attract and retain top talent. READ MORE

In this article we take a look at covid's long term consequence and solutions for human resource management and recruitment going forward. It also asks the questions " Is loyalty finally dead in our industry?" and is there anything positive to discuss about the pandemic? READ MORE

When COVID-19 hit, millions of jobs were lost in the hospitality and casino gaming industries, almost overnight. It was an incredible and staggering number. However, after months of lockdowns, leisure travel and casino gaming are expected to ramp up in 2022. Meanwhile the demand for casino and hospitality executives and managers is clashing with a declining candidate pool and changing worker attitudes. READ MORE

Technology is influencing all aspects of hospitality operations. In this article, I explore the influence of technology on hospitality human resources. There is evidence that the pandemic has hastened the adoption of technologies supporting the evolving industry environment. The adoption of technology solutions in the hospitality industry, which considers high-touch interpersonal services as its raison d'etre, must be nuanced. READ MORE

The pandemic has forced the hospitality industry to reflect and recognize how to make their businesses prosper in times of societal and economic hardship. As the entire industry was brought to its knees, it's critical to recognize that while hospitality tends to be a wonderfully multicultural place to work, there is still so much room for improvement in terms of diversity among employees and in recruitment efforts. READ MORE

As hoteliers struggle with a labor crisis, new labor management technologies will play a vital role in ensuring a property's compliance with emerging labor laws. Not only can labor management technology ensure compliance, but developments in AI and automation can also aid in prevention and risk mitigation, ensuring an optimized and satisfied workforce while continuing to meet hotel business and guest service needs. READ MORE

After two years of scrambling to come up with creative solutions to stem the tide of workers leaving the industry, it may be time to get back to the basics of employee retention-understanding why they leave and focusing on prevention going forward. The author has researched the main reasons employees leave and presents proven ways to address them. READ MORE

Seemingly everything has changed in the hospitality industry as it relates to human capital. While the landscape looks much different today that it did several years ago, it remains built upon leading with culture and openness, being flexible and responsive to associate needs, and ever evolving. The hospitality industry has always been, and continues to be, "a place to stay". READ MORE

High turnover is currently unavoidable. It's time to face the facts and plan for the inevitable employee churn we cannot eliminate. Operationalizing turnover allows organizations to take back control of their budgets and regain much-needed staffing stability. Learn executive strategies to better plan and manage the revolving door. Preparing now for realistic future turnover will offer greater long-term organizational stability. READ MORE

This article focuses on current hotel human resource trends and changes that are expected to become sustainable practices in hotel human resources departments. Also, tied to these changes are the adaptations that will be integrated in hospitality business education curriculums preparing the next iteration of hospitality business leadership. READ MORE

The goal of this article is to encourage all of the aspiring leaders in the hospitality industry to take ownership and be the CEO of your own career, especially through the pandemic. We have all had to make decisions that keep us on a path of success. You can make a difference in another individual's life by providing leadership that inspires them through action with all that you do on a daily basis. READ MORE