Extended-stay hotels are popular with owners and developers who prefer properties that typically experience less volatility and rely less on seasonal demand or on demand surges related to area events. While owners and operators have realized declines in both occupancy and average daily rate (ADR) this year, the mid-rate and economy extended-stay hotels have significantly outperformed the transient- and group-focused hotels. READ MORE

The ways in which guests think of safety and cleanliness have been altered irrevocably by the global pandemic. As health considerations move to the fore of planning priorities for owners and operators, partnerships with architects, interior designers and other consultants can help secure the future of the brand image by integrating public health strategy with techniques and methods that focus on guest experience. READ MORE

A successful mixed-use development usually includes a number of complementary uses such as retail, residential, office buildings, theaters and hotels. Each component of the development must benefit from its inclusion in the overall project and profit from its interaction with the other uses. COVID has accentuated the co-dependent dynamic and is giving new importance to the notion of don't put all your eggs in one basket. READ MORE

As COVID-19 continues to impact the hospitality industry, hotels can expand on four initiatives to adapt to modern times. Contactless options, technology developments, green advancements, and long-lasting cleaning protocols should be considered as hotels reevaluate the customer's experience. In this article, Ruben Mejia will review these four topics and how each can apply to fitness offerings at hotels. READ MORE

Successful people aren't necessarily smarter, happier, or more competent. They are simply better at taking out their trash. Some of us are real trash collectors. HeadTrash shapes our reality, sucks our energy, and shifts our focus from self-acceptance and inner peace to worry and fear. HeadTrash is never helpful in any form. Change your HeadTrash, and you'll change your life. READ MORE

Simply put, art is good business. But the confusion often lies in how to show the business impact of art to your hospitality facility and stakeholders. Understanding the business case for art is only the first step. Here we highlight how art can influence the value of your hotel, through brand identity, creative placemaking and educating decision makers on broader benefits. READ MORE

Spas must adopt new levels of operational efficiency to replace outdated manual practices like payroll, inventory management, and scheduling. "Smart" Technologies have the potential to improve the entire spa business model by creating algorithms for dynamic, demand-driven staffing and scheduling. In the first article of this 2-part series, we will explore best practices to leverage technology back of house. READ MORE

Coffee relates to various parts of the hotel experience including breakfast. Guests base their overall experience of their stay at your hotel in part by the quality of your coffee and coffee service. The way to make sure that the coffee you serve at your hotel consistently tastes good (and tastes good every single time) is to educate your hotel staff about coffee. In this article, I will go into the details on why coffee education is so important for your hotel staff. READ MORE

Senior living is changing: today's seniors demand resort-like amenities, healthy living, and paths to enrich the mind and find meaning and purpose. The industry is seeing explosive growth, attracting aging services and investors who want to "ride the Boomer wave." This is a look at the top trends driving growth and innovation at the intersection of hospitality, wellness, and senior living. READ MORE

Hospitality has been devastated by this pandemic. These last few months have been catastrophic. Is it the end? On the contrary, the best companies are preparing for the beginning. People will always travel, and that means hotels, casinos and resorts will always have guests. How do we get ready? We need a strategic focus on hiring, training and compensation. READ MORE

An unexpected, misunderstood, and sometimes maligned generation of travelers stepped into the breach when a global pandemic threatened to shut down entire sectors of the hotel industry. Here is a closer look at millennials and the workcation phenomenon that helped many hotels during these challenging times. READ MORE

An effective, integrated content marketing strategy is more critical than ever as the hospitality industry weathers the storm of COVID-19 and adjusts to a new normal in consumer travel. With hope for recovery on the horizon, the most successful campaigns will patiently create an emotional connection through engaging, personal and thoughtful messaging while being sensitive to health and safety regulations to rebuild trust. READ MORE

For many travelers, this holiday season will be their first time taking a trip during the pandemic, and hotels should expect last-minute reservation changes, cancellations and a large volume of phone and chatbot traffic for the customer service team. In order to prepare, hospitality leaders need to ensure customer experience (CX) systems are operating smoothly to prevent overwhelmed call centers. READ MORE

David Ashen of dash design explores key dos and don'ts of creating memorable themed hotels and provides perspective on what works well – and what doesn't. Ashen examines the TWA Hotel in New York City, the brand new One11 in New Orleans, The Roxbury at Stratton Falls in New York's Catskills region and several others and shares takeaways on how to strike the delicate balance between cool and kitsch. READ MORE

Exploring partnerships for hotels with media players in an industry that's facing further fragmentation. Is it enough to offer access to streaming giants like Netflix, Hulu and Amazon Prime? How are new players like Peacock and Disney Plus changing the game? What about other avenues like cloud gaming? Let's explore how COVID-19 has only made the prevalence of in-room entertainment more important. READ MORE

As if hotels didn't have enough to deal with amid the COVID-19 pandemic, cybersecurity is becoming a bigger concern. Hackers are capitalizing on the evolution of IT infrastructure and the increasingly important role it now plays in keeping operations up-and-running. In this article, we'll cover some ways to execute an end-to-end cybersecurity strategy and keep critical power assets protected. READ MORE