This article focuses on how Artificial Intelligence (AI) revolutionizes guest services in the lodging industry by automating routine tasks, personalizing experiences, and enhancing operational efficiency. From chatbots and voice assistants to smart energy systems and dynamic pricing, AI improves guest satisfaction, reduces costs, and boosts staff productivity. As adoption grows, AI will redefine hospitality through predictive, personalized, and sustainable service delivery. READ MORE
Hotel managers have a significant opportunity to improve their working relationships with meeting planners, ensuring smoother events and driving repeat bookings. By adopting a partnership approach, hotels can move beyond simply providing space to becoming indispensable collaborators. This guide details the 5 C's of Partnership: satisfying meeting planner needs through Customization, Communication, Collaboration, Consistency, and Check-in. READ MORE
Hoteliers are facing rising costs that demand smarter, data-driven expense strategies. This article explores how precision optimization, real-time analytics, improved procurement, and modernized systems help protect profitability without reducing service quality. It also highlights the value of energy-efficient upgrades, proactive maintenance, and disciplined capital planning. By focusing on sustainable, guest-invisible efficiencies, hotels can strengthen cash flow, boost NOI, and stay competitive in a high-cost market. READ MORE
The hospitality industry faces an 8.6 million worker shortfall by 2035, yet the solution isn't higher wages or better perks. The brands retaining talent are those reframing communication as cultural infrastructure, as this creates systems where every voice matters and every worker feels connected to something larger than their shift. Here's how forward-thinking operators are building a culture of belonging. READ MORE
Franck Arnold, Managing Director and Regional Vice-President of The Savoy, discusses how the luxury hospitality sector currently faces a critical skills gap, and how proactive measures such as integrating hands-on experience to traditional education can fix this. Previous experience in the fast-paced world of high-end hospitality is key to the success of the industry, he believes. READ MORE
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The world and especially the hospitality industry needs LOVE right now. We need to lead with LOVE! In order for this to happen we must Listen with love, take Opportunities, define our Values and bring the 528 hertz LOVE Energy in every interaction. We can deliver Service LOVE once we serve LOVE to ourselves first. Please join us in the Service LOVE movement! READ MORE
The future of hospitality rests with a new generation of graduates who possess the ability to seamlessly integrate technology with the human touch, challenge outdated operational models, and champion sustainability efforts. Meanwhile, current industry leaders must play a crucial role in guiding and accelerating this transformation, ensuring the industry adapts to meet evolving guest expectations and environmental demands. READ MORE
Today's hotels work hard to make the guest experience their highest priority, which includes providing luxurious amenities and delicious dining options. However, poor indoor air quality - specifically due to the presence of air particulates - has the potential to compromise guest health. Luckily, modern cooling technologies have the ability to strip away dangerous particulates to deliver a safe and enjoyable hotel experience. READ MORE
Explore the dynamic future of the hospitality industry as it adapts to new consumer demands, integrates cutting-edge technologies, and emphasizes sustainable practices. This informative article highlights key trends like digital evolution and experiential travel, providing a roadmap for resilience and growth. It offers valuable insights for professionals navigating these transformative changes in an evolving landscape. READ MORE
