There is a lot that goes into hiring the best leaders. Learn how to stay focused on the process that will help you secure covenantal leaders for your organization. This article, along with the February and May 2024 articles on the same subject, as well as the series to follow quarterly, are all intended for any leader in hospitality at all levels and whoever makes hiring decisions. READ MORE
HOTEL BUSINESS REVIEW
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The General Manager of the future must be a multifaceted leader with a strong business acumen, exceptional communication skills, and a deep understanding of the evolving hospitality landscape. They must balance guest needs, owners, employees, embrace technology, and foster a positive work environment. This article delves into the key qualities that make for a successful hotel manager of the future. READ MORE
Abstract Thought leadership is a tool focused on sharing new, innovative or unique content and positioning individuals and institutions that share content as thought leaders. New content can mean discoveries, new models, and or new ways of thinking about processes and products. This article will discuss thought leadership processes and provide examples and applications in multiple hospitality business functions and in higher education. READ MORE
In a rapidly changing hospitality landscape, staying ahead of marketing trends is essential for hotels seeking to increase revenue throughout the year. By embracing digital transformation, leveraging social media, prioritizing sustainability, and more, hotels can attract more guests and enhance the overall guest experience. As the industry continues to evolve, hoteliers who remain agile and innovative will be well-positioned to thrive and achieve long-term success. READ MORE
Consumers want to plan trips online but question the legitimacy of e-commerce sites and are losing trust in the hotel industry. Hoteliers can use the four antecedents of authenticity--continuity, credibility, integrity & symbolish--as well as three social media tactics, to overcome consumer skepticism. Employee training and branded digital messages can help signal authenticity and build brand reputation. READ MORE
Unwrap the potential of the holiday travel season with these expert insights on creating engaging guides and itineraries. Captivate your audience, increase bookings, and stand out in the competitive hotel industry with these seasonal tips. From understanding the purpose behind holiday-specific content marketing to distributing and promoting your content, following this advice is sure to land you on the nice list. READ MORE
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Many of us in hospitality like to think that "there are no silos, here." But is that the reality? The pandemic put that assertion to the test and many hotel disciplines were prompted to work together in new ways to care for guests-and to care for each other. These experiences are helping us rethink our human resources approaches going forward. READ MORE
Post-pandemic travel has created many challenges for hotel chains around the globe and in order to succeed, hospitality leaders must determine which innovative techniques best suit not only their guests, but also their employees. Unfortunately, what has worked in the past may not ring true in present days - how does this redefine traditional hospitality and tourism as we know it? READ MORE
