Discover how today's hoteliers are blending hardware (technology) with software (thoughtful hospitality). This article explores the rise of digital concierge tools, AI-powered personalization, and the evolving guest expectation for autonomy and connection. Learn how forward-thinking leaders are redefining service - not by replacing the human touch, but by using technology to elevate and enhance it. READ MORE
Hospitality development faces increased volatility in building costs due to higher interest rates, inflation, capital consolidation, limited equity deployment, labor shortages, strict energy and ESG mandates, and other factors that can delay or cancel hotel projects. Whether it's new construction or renovation work, project teams can employ various cost-mitigation strategies to maintain budgets without compromising a hotel project's design intent. READ MORE
Iberostar Hotels & Resorts has a vision of responsible tourism - embedding sustainability into every aspect of its approach - from climate action and marine conservation to inclusive community engagement and innovative hotel design. With the ocean at the heart of its strategy, its long-term approach aims to balance environmental stewardship, social progress, and business prosperity, proving that responsible tourism can create lasting value. READ MORE
Business travel in 2025 has shifted from recovery to reinvention. The Emburse Business Travel Snapshot 2025 reveals a new landscape defined by stability, selective spending, and rising sustainability mandates. For hoteliers, this moment represents both challenge and opportunity: procurement teams are demanding more accountability, while travelers expect wellness, flexibility, and alignment with ESG goals. Success requires moving beyond numbers to become a true strategic partner. READ MORE
Today's all-inclusive resorts have evolved well beyond the standardized experiences of the past: As the needs and desires of travelers have changed, these properties have evolved to deliver a blend of value and personalized luxury. Here, Villa Group Vice President of Sales and Marketing Arturo Lopez Nieto outlines keys to success and risks to consider in this growing space. READ MORE
Learning to anticipate guests' needs is key when striving to create a culture of service. Hotel team members that make an effort prior and during a guest's stay to understand the individual and enhance their experience without the guest having to ask often results in exceeding the guest's expectations. As a result, travelers who have had unforgettable experiences at a hotel usually tend to return in the future. READ MORE
Recent years have seen a substantial increase in the number of digital solutions being integrated into various aspects and sectors of our lives; travel, banks, retails, food ordering, and more. How has the hospitality industry leveraged these technologies, and what are the key points to look out for and consider when implementing digital solutions to assist and improve your hotel's operations? READ MORE
