HOTEL BUSINESS REVIEW

FOCUS:

Studies have found that approximately 65% of Gen Z employees leave their jobs within the first year of employment. As Gen Z replaces millennials as the youngest generation in the workforce, they also present a different mindset and new set of preferences when it comes to their ideal workplace. This article shares strategies, programs and policies that may help retain Gen Z talent. READ MORE

Of all the tasks required of management, terminating an employee is probably the most difficult and discomforting. This article provides a series of steps to follow in the process of terminating an employee. It addresses how to deal with Performance Improvement Plans, how to prepare to terminate someone, and how to protect yourself and the organization.. READ MORE

The proposed immigration policies of a second Trump Administration raise questions about their implications for foreign national workers. By analyzing policies from Trump's first term and proposed changes, we can anticipate expanded scrutiny, prolonged processing times, higher denial rates, and potential revocations of nonimmigrant classifications. This article serves as a roadmap for navigating these challenges in the coming years. READ MORE

The hospitality industry has not changed significantly in the past 100 years basically. While the making of reservations and researching locations has done a wholesale flip in the past 20 years, at the end of the day, guests arrive, get a room, expect it to be clean, stay, check-out, hope for a correct bill, and continue on with their lives. How can technology help vs. hinder that expectation and process. READ MORE

Automation and AI help hotels, restaurants, and airlines manage labor shortages by managing simple check-ins, order-taking, and basic customer service inquiries. This enables employees to concentrate on more intricate customer interactions, personalized service, and high-value duties. Some examples include AI-powered chatbots, self-service kiosks, and cleaning systems. The future is not merely about replacement but adaptation and partnership, leading to a redefinition of many job roles. READ MORE

ARCHIVES

More from our online Library Archives...

Justin Taillon

This article traces the evolution of hotel controllers from 1989-today with a focus on identifying effective training. Findings include the identification of a skills gap between projections and reality. The article delves into understanding the expanding skills necessary for today's controllers, offering a futurologist's insight on what the future will demand: a blend of soft skills, strategic planning, and an acute financial acumen. READ MORE

Cara Silletto

Discover how effective leadership can transform your hotel's performance and employee retention. This article, complete with a quiz to assess your managers' skills, highlights the importance of communication, feedback, team building, and emotional intelligence. Learn why investing in leadership training offers a substantial ROI - leading to a happier, more efficient workforce and enhanced guest satisfaction. READ MORE

Coming up in March 1970...