Water is necessary for life, and it can be the source of happiness for many. When water issues arise in a hotel, however, they can be met with frustration, disappointment, and in some cases, a negative review. This article addresses common contributing factors for negative reviews by compiling authentic reviews and matching them with case studies to help prevent the issue. READ MORE
Still seeing high turnover, even after raising wages and offering perks? That's because retention isn't about quick fixes. It requires a strategic, holistic approach to create a place where people want to work. In this article, a retention expert explains the top causes of turnover and what executives can do in 2026 to stop the churn of talent. READ MORE
Luxury travelers continue to explore the world and even in these uncertain times, show no sign of slowing down. So what do they want from hotels and destinations? Fauchon L'Hotel Paris recently conducted a survey of luxury travel advisors to determine what is important to them today, and times have indeed changed. One clear requirement from hotels: authenticity is paramount. READ MORE
Running lean may cut payroll, but chronic understaffing quietly drains productivity, morale, and profit. Burned-out employees leave, service declines, maintenance is deferred, and reputations suffer. What looks efficient on paper becomes costly in turnover, guest dissatisfaction, and operational breakdowns. Sustainable success comes not from doing more with less, but from supporting teams with balance, resources, and long-term thinking. READ MORE
Banks are cautiously re-entering hotel lending, restoring much-needed liquidity to the market. Yet leverage constraints and economic headwinds continue to challenge developers. To close funding gaps, borrowers are turning to creative, layered capital stacks, combining senior loans with PACE, EB-5, mezzanine, and private debt, to make projects viable and keep hospitality construction moving amid tightening credit conditions. READ MORE
Today's customer has clear expectations of what a luxury hotel experience should look like. But how does a luxury hotel maintain that distinct level of quality that their guests expect when adding sustainability to the mix? Learn about the multiple options luxury hotels can pursue to ensure that sustainability is integrated seamlessly without sacrificing quality. READ MORE
More and more travelers want to stay at eco-friendly and sustainable hotels. But what do travel agencies actually look for when making bookings and recommendations on behalf of clients? Simone Collins of Travelmax walks through the top features that matter, from the performative to the practical, for every category of traveler. READ MORE
