No one can do it all by themselves. There is strength in a team and the ability to share responsibility and trust with others can create an optimal service environment. The hospitality industry needs good teams that can focus on getting the job done and working towards a collective goal. This article will discuss team building and teamwork to provide great guest experiences. READ MORE
Legionella infection is a very real risk throughout the hotel and hospitality industry. In this article T&S Brass' Director of Engineering Jeff Baldwin explains why your fittings may be the weak link in your water safety plan and how smarter fixture design can help safeguard your guests and employees. READ MORE
In an increasingly competitive hospitality landscape, hotel partnerships have evolved from simple cross-promotions into sophisticated, multi-channel collaborations that can drive revenue, elevate guest experience, and amplify brand visibility. The right partnership can serve as a powerful lever for growth. But to truly maximize the impact of these collaborations, hoteliers must approach partnerships with strategic intent, operational clarity, and a shared vision for success. READ MORE
Thermal de-stratification is a cost-effective HVAC strategy for environmentally-conscious hotels, addressing vertical temperature layering that wastes energy, reduces comfort, and increases maintenance. By gently mixing air with fans or vents, it improves heating and cooling efficiency, enhances guest comfort, lowers energy use, extends equipment life, and complements other green technologies. Payback is rapid, making it a high-impact, low-disruption retrofit. READ MORE
Human trafficking is a crime that can affect anyone regardless of sex, race, or origin. A widespread misconception is that trafficking only happens overseas, but it is occurring in cities, suburbs and rural communities throughout all 50 states. Hospitality team members, from front desk to housekeeping, are uniquely positioned to observe, identify, and safely report potential instances of trafficking. READ MORE
The way you lead will have an impact on your teams, productivity, culture, and also on the bottom line. In this article, John Young discusses the multi-directional role of a leader in the current hospitality climate, what "from the top" really means, and what leaders need to focus on to maximize the revenue-generating impact of well-established operations. READ MORE
Technology continues to change how hospitality organizations deliver services. It is perhaps an opportune time to explore in what ways technology impacts employee stress at work. This article begins to examine this aspect of technology inclusion in hospitality service processes. The author hopes that this article will open the way to discussions about managing the transitions to technology solutions. READ MORE
