Jeanne Lynch Joins Richfield Hospitality as VP Human Resources

. April 18, 2014

April 18, 2014 - Richfield Hospitality, a leading hotel management company, today announced that Jeanne Lynch has joined the company as vice president of human resources. She will guide all Richfield portfolio hotels to attract, motivate and train high-performance employees.

“Having worked in a variety of industries in numerous countries, Jeanne brings great perspective on the human resources challenges and opportunities facing the hospitality industry," said Will Loughran, Richfield Hospitality senior vice president of sales and revenue strategy. “I am confident that with her guidance, our team will develop top notch recruitment strategies, innovative professional development, and associate retention strategies that will propel Richfield as a leader in talent engagement. We are thrilled to have her onboard.”

Lynch brings more than 20 years' experience as a human resource executive to her Richfield post. Most recently, she was the group vice president of human resources for Archstone Communities, a global real estate company, leading a team of 40 human resources professionals responsible for 2,200 associates across the U.S., Netherlands and Luxembourg. Lynch holds a Bachelor of Business Administration from Pace University in New York and a Master of Science in Human Resources from Rutgers University in New Jersey.

"Motivated, well-trained people are essential for every company, but even more so in the hospitality business," said Lynch. "I'm looking forward to bringing a fresh perspective to some of the traditional challenges, as well as the new opportunities, that the industry is facing. I feel certain that with leading edge programs and strategies, Richfield quickly will be positioned as an employer of choice in the hospitality industry."

About Richfield Hospitality Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, employees and owners. Based in Denver, Richfield is part of City Developments Limited, one of the world's largest real estate, hotel investment and technology conglomerates with a market capitalization exceeding US$7 billion. Additional information about Richfield Hospitality may be found at the company's website www.richfield.com.

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Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.