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How Can Automation and AI Applications Help With Labor Shortages in Hotels?
By Bendegul Okumus, Associate Professor, UCF Rosen College & Hospitality Mgmt.
Automation and AI help hotels, restaurants, and airlines manage labor shortages by managing simple check-ins, order-taking, and basic customer service inquiries. This enables employees to concentrate on more intricate customer interactions, personalized service, and high-value duties. Some examples include AI-powered chatbots, self-service kiosks, and cleaning systems. The future is not merely about replacement but adaptation and partnership, leading to a redefinition of many job roles.
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DAILY HEADLINES - Tuesday Apr 1, 2025
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ARCHIVES
More from our online Library Archives...
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Bringing Context Back to Hospitality's Labor Emergency
By Michael Nixon, President & Chief Development Officer, Expotel Hospitality
Hotels have been thinking about labor all wrong. The hospitality industry is built on human interaction, service, and a desire to exceed our customers' expectations. We achieve these goals through people-by recruiting the right ones, retaining them, and training them for the future. These facts have gotten mixed up in the chase for profit optimization and efficiency, and if we want to save hospitality's employment future, we must reframe the issue with its original context. It's about people, and how to serve them.
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The Might of AI-Powered Ecosystems: Practical Applications of AI in Hospitality
By Martin Chevalley, CEO & Co-Founder, InnSpire
The global hospitality industry is experiencing a transformative shift through the integration of AI. This evolution is exemplified by practical applications, such as personalized chat and review management, enhancing guest interactions and optimizing on-property experiences. AI-driven task management systems streamline back-of-house efficiency, while dashboards and analytics revolutionize business intelligence. The article explores these practical AI applications, emphasizing its role in reshaping the overall hospitality landscape.
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