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Thursday November 7, 2024
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The Hotel General Manager of the Future
By Tom Engel, Founder, T.R. ENGEL Group LLC
The General Manager of the future must be a multifaceted leader with a strong business acumen, exceptional communication skills, and a deep understanding of the evolving hospitality landscape. They must balance guest needs, owners, employees, embrace technology, and foster a positive work environment. This article delves into the key qualities that make for a successful hotel manager of the future.
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DAILY HEADLINES - Thursday Nov 7, 2024
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ARCHIVES
More from our online Library Archives...
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Cultural Intelligence is the Bridge to Hospitality
By Gerald Fernandez, Sr., President & Founder, Multicultural Foodservice & Hospitality Alliance
Rebuilding with resilience includes committing to developing Cultural Intelligence. I resist the notion that it's "nice to have." Our employees and our guests have had two years for deep reflection. They are basing decisions on personal values and are not putting up with environments where they feel excluded or misunderstood. Cultural Intelligence in hospitality is a new core competency.
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Effective Selling for The Changing Meetings Industry
By Diane Fox, SVP, Advisory, CBRE
Our environment has shifted. Our customer's world has changed. Yet we still are holding true to a sales methodology and a mindset that worked in the past. Love or hate it the sales approach that is in place today was born out of sales thinking from 1980 and before. To be effective, sales teams must leverage their full arsenal to be closer to the customer in today's changing meetings industry.
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