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Engineering a New Lifestyle Hotel Brand: Defining its Identity, Enriching and Engaging its Customers
Tuckey Devlin, President, Hemingway Hotels & Resorts Tuckley Devlin delves into the Hemingway Hotels & Resorts lifestyle concept, sharing the meaning of a name and establishing an identity in today’s landscape of launching a new brand. Tuckey Devlin is a seasoned real estate and business development professional with 25 years in the industry. He founded Hemingway Hotels & Resorts in 2011 with partner Matthew Weld, an attorney and visionary literary expert. The properties of Hemingway Hotels & Resorts will provide a travel adventure experience through a combination of unique accommodations, urban and outdoor activities, and a level of service consistent with luxury branded hotels. Read more. |
Mr. Gaymer-Jones shared Sofitel's priority to have at least one member of Les Clefs d'Or in each Sofitel Luxury hotel property. He talks about their focus on "service from the heart" and how personalized service at a more intimate level is one way in which Sofitel is differentiating itself in the luxury hotel market.
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