Appointments & Promotions

The Sheraton Centre Toronto Hotel Appoints Shane Downey as New Hotel Manager

TORONTO, CA. September 14, 2017 - Shane joins The Sheraton Centre from The Marriott Marquis in Doha, Qatar where he has been the Director of Food and Beverage since October 2012. During his time in Qatar he was responsible for the entire Food and Beverage Operation that included Culinary, Events and 11 of Qatar's top performing Restaurants and Bars, having all been nominated for over 75 culinary and service awards under his leadership. Shane brings a vast amount of operations experience in all disciplines to the team; he has held many senior roles globally spanning over 15 years. He has worked on 3 Continents during his time in hospitality that include Europe, The Middle East and North America.

“I am extremely honored and excited to have joined the team at the Sheraton Centre in Toronto,” said Shane Downy, Hotel Manager at The Sheraton Centre Toronto. “In this ever-changing society, the best experiences in hospitality are built from the heart. Their foundations are far stronger because they are built by human interaction and spirit. At the Sheraton Centre Toronto, it is clear that they have a true foundation of genuine hospitality at heart. I look forward to working with such a great team that has all the passion to deliver and exceed our customers’ expectations”

With the hotel at the Centre of it all, Shane will be leading the Sheraton Centre Toronto toward its vision to continue maximizing performance in guest satisfaction, while driving revenues and continuing to solidify the property’s status as a Toronto market leader.

About Sheraton Hotels & Resorts

Sheraton Hotels & Resorts, part of Marriott International, Inc., makes it easy for guests to explore, relax and enjoy the possibilities of travel at nearly 450 hotels in over 70 countries and territories around the world. Sheraton continues to enhance the brand through innovative guest experience, differentiating design, multi-channel marketing and a sharp focus on service. Sheraton is proud to participate in the industry’s award-winning loyalty program, Starwood Preferred Guest®. Members can now link accounts with Marriott Rewards®, which includes The Ritz-Carlton Rewards® at members.marriott.com for instant elite status matching and unlimited points transfer. To learn more, visit www.sheraton.com. Stay connected to Sheraton on Facebook, and @sheratonhotels on Twitter and Instagram.

Contact:
Denise Roy
denise.roy@narrative.ca

Coming Up In The October Online Hotel Business Review




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Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.