Appointments & Promotions

Former Steigenberger CEO Puneet Chhatwal Named as New CEO for Taj Hotels

MUMBAI, IN. September 7, 2017 - The Indian Hotels Company Limited (IHCL) has announced the appointment of Puneet Chhatwal as the new Chief Executive Officer and Managing Director to drive performance and oversee the next phase of expansion of the hotels group.

Mr. Chhatwal was most recently the Chief Executive Officer and Member of the Executive Board of Steigenberger Hotels AG – Deutsche Hospitality, a leading European hotel chain. He is a global professional with over three decades of leadership experience in the hospitality sector, having worked for some leading hotel groups in Europe and North America after starting his career in India.

Mr N Chandrasekaran, Chairman, IHCL said: “Mr Chhatwal’s extensive experience in the global hospitality sector including his ability to drive performance, turn around assets and build great teams will be very valuable for IHCL as it looks to strengthen and expand its position in the market.”

“IHCL has some of the most iconic hotel properties in India and at key gateway locations across the world. I look forward to working with the talented teams in IHCL and under Mr Chandrasekaran’s leadership of the Tata Group to take this iconic company forward,” said Puneet Chhatwal.

Mr Chhatwal is a graduate of both Delhi University and Institute of Hotel Management, Delhi. He has completed an MBA in hospitality from ESSEC, Paris and an Advanced Management Program from INSEAD.

About Taj Hotels Palaces Resorts Safaris

Established in 1903, Taj Hotels Palaces Resorts Safaris is one of Asia's largest and finest group of hotels, comprising 98 hotels in 61 locations across the globe, including presence in India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal. From world-renowned landmarks to modern business hotels, idyllic beach resorts to authentic Grand Palaces, each Taj hotel offers an unrivalled fusion of warm Indian hospitality, world-class service and modern luxury. For over a century, The Taj Mahal Palace, Mumbai, the iconic flagship has set a benchmark for fine living with exquisite refinement, inventiveness and warmth. Taj Hotels Palaces Resorts and Safaris is part of the Tata Group, India’s premier business house. For more information, please visit Taj Hotels Palaces Resorts Safaris.

Contact:
Rakhee Lalvani
rakhee.lalvani@tajhotels.com​
+91 22 6137 1909

Coming Up In The October Online Hotel Business Review




{300x250.media}
Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.