Appointments & Promotions

Hyatt Hotels Corporation Names Michael Smith of Hyatt Regency New Orleans General Manager of the Year

NEW ORLEANS, LA. August 24, 2017 – Hyatt Regency New Orleans General Manager, Michael Smith, has been awarded the Jay A. Pritzker Award for Leadership by Hyatt Hotels Corporation. This award recognizes individuals who have consistently demonstrated their ability as leaders and innovators in the hospitality industry. Michael was recognized for his achievements in managing a top performing hotel, as well as representing Hyatt's core values as a leader within the corporation and the New Orleans community.

“This is a very well deserved honor for Michael who during his time in New Orleans has proven himself to be not only an accomplished General Manager, but also a leader in the city’s business community and a major player in numerous philanthropic endeavors. Under his leadership and as a result of his vision and passion, Hyatt Regency New Orleans has become the city’s premiere hotel destination. Michael is truly a role model when it comes to living Hyatt’s purpose and values and I cannot think of a more deserving candidate to receive the Jay Pritzker Award,” says Dave Phillips, Senior Vice President of Operation.

Smith began his career with Hyatt in 1978, joining Hyatt’s Corporate Management Training Program at Hyatt Regency Washington on Capitol Hill. Since then, Smith has worked at Hyatt properties throughout the country accumulating accolades for his willingness to step outside the norms of the hospitality industry to innovate and offer alternative approaches to the management of hotels, large and small.

“This acknowledgement is accepted with tremendous thanks to all Hyatt associates and colleagues I’ve worked with over the past 40 years— from Hyatt Winston Salem to Hyatt Regency New Orleans and every location in between. Thank you for your friendship and helping to mentor and support me in all aspects of my personal and professional development. In addition, I'd like to thank the numerous corporate leaders and hotel owners I’ve worked with for their unconditional support, and offering me a platform to do [good work] advancing Hyatt’s goals and my own of serving ‘a higher purpose’,” says Michael Smith.

While his four decades of success with Hyatt has led him to become an expert in the hospitality and tourism industries, Smith has also utilized his position to excel as a business leader and revered philanthropist in New Orleans. As a graduate of Winston Salem State University, Smith continued his education by completing the Executive Development Program at Wharton School of Business. Most recently, Smith received an Honorary Doctorate from Dillard University.

Smith champions an array of causes including sustainability, diversity and education. In the past five years, the city of New Orleans has honored him with two proclamations. Currently, Smith serves as the Chairman of New Orleans Convention & Visitors Bureau and has been appointed by Mayor Mitchell J. Landrieu to several boards including New Orleans Aviation Board, New Orleans Business Alliance, and the city’s Tricentennial celebration.

In 2017, Smith chaired the Human Rights Campaign Dinner Gala and continues to serve as a board member for the New Orleans Chamber of Commerce, New Orleans Museum of Art, Audubon Nature Institute, New Orleans Saints Hall of Fame, New Orleans Tourism & Marketing Commission, and the Greater New Orleans Hotel and Lodging Association.

About Hyatt Regency New Orleans

Located in the heart of downtown New Orleans, this AAA four-diamond hotel boasts 1,193 guestrooms, award-winning cuisine, as well as a Starbucks, and Fed Ex Office onsite. With 200,000 sq. ft. of meeting space, top quality finishes, and breathtaking city views, Hyatt Regency New Orleans is the Big Easy’s premier destination for meetings and events. For more information or to make a reservation, visit us online at www.neworleans.hyatt.com or call: 504 561.1234.

Contact:
Annie Block
annie.block@magrinopr.com

Coming Up In The October Online Hotel Business Review




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Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.