Expansions & Renovations

First Hospitality Group, Inc., Celebrates Grand Reopening of the Residence Inn Grand Rapids West

Hotel celebrates its grand reopening after $2 million renovation

GRANDVILLE, MI. August 16, 2017 - First Hospitality Group, Inc. (FHG), a leading hotel management, acquisition and development company, announced the grand reopening of its Residence Inn Grand Rapids West hotel in Grandville, Mich. following an extensive $2 million renovation. To celebrate, FHG hosted a grand reopening event on Thursday, August 3. First Hospitality Group, Inc. President and CEO Robert Habeeb made the announcement.

Renovations of the hotel offer modern and spacious upgrades to the public area and each of the hotel’s 90 guest rooms with new flooring, wall vinyl, paint, furniture, case goods, mattresses, window treatments and lighting.

“We wanted to make sure our hotel accurately reflected a modern, unique and comfortable atmosphere for our guests from the moment they check-in to when they check-out,” said Habeeb. “We are confident that between the renovations made to the hotel and the close proximity it offers to the entertainment, dining and shopping of downtown Grand Rapids, guests are sure to love staying at the Residence Inn Grand Rapids West.” The grand reopening event included tours of the newly renovated guest rooms and public areas. It also included a donation presentation, in which FHG presented a $500 donation in addition to 3 large boxes of food items and 150 decorated lunch bags to Kids’ Food Basket, a charity that provides food and nutrition to children in need.

Located at 3451 Rivertown Point Court, the hotel is minutes from downtown Grand Rapids and right across the street from RiverTown Crossings Mall. The Residence Inn Grand Rapids West is also located near other popular attractions like Lake Michigan Lakeshore, Van Andel Arena, West Michigan Whitecaps, Tanger Outlet Grand Rapids, Frederick Meijer Gardens and Cabela’s. The hotel includes a fitness room, outdoor pool, complimentary same day grocery shopping and dry cleaning, a basketball and tennis court, guest laundry, full kitchen in each room, breakfast seven days a week and a complimentary evening social from Monday-Wednesday. Experience the newly renovated guest rooms for yourself by visiting http://www.marriott.com/hotels/travel/grrrw-residence-inn-grand-rapids-west/.

Having been recognized in 2016 as No. 1 in Travel in Forbes America’s Best Midsize Employers 2016, No. 28 overall, and No. 3 amongst all of America’s best travel companies, FHG moved up to a No.19 ranking out of the 250 best midsize employers in the country in 2017 and No. 1 in the travel category for the second year in a row. FHG is one of only 25 companies to ever place on the Forbes list two consecutive years. For more information about FHG, visit www.fhginc.com or follow them on Facebook at @FHGinc and Twitter at @FHGroup_Inc.

First Hospitality Group, Inc. (FHG) is a leading hotel management, acquisition and development company with more than 30 years of award-winning experience. FHG’s unique people-driven professional culture fosters a team of highly skilled and motivated hospitality experts who consistently deliver outstanding property level performance, as well as memorable and engaging guest experiences. Headquartered in Chicago, FHG’s portfolio features 19 brands and 46 properties throughout the Midwest. Having been recognized in 2016 as #1 in Travel in Forbes America’s Best Midsize Employers 2016, #28 overall, and #3 amongst all of America’s best travel companies, FHG moved up to a #19 ranking out of the 250 best midsize employers in the country in 2017 and #1 in the Travel category for the second year in a row. FHG is one of only 25 companies to ever place on the Forbes list two consecutive years. For more information, visit,www.fhginc.com.

Coming Up In The October Online Hotel Business Review




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Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.