Appointments & Promotions

Ka'anapali Beach Hotel Hires Four New Employees in Third Quarter

Hawaii's Most Hawaiian Hotel Adds Top Talent Across Food and Beverage, Ho'okipa and Sales and Marketing Departments

LAHAINA, HI. August 15, 2017 – Ka’anapali Beach Hotel announces the recent appointment of four new hires this quarter across varying departments including Gayle Miyaguchi, Hawaiian cultural resource advisor, Gladys Sim-Avergonzado, catering sales manager, Willow Longoria, sous chef and Cheryl Black, marketing coordinator.

Mike White, general manager states, “We are thrilled to announce these impressive new hires at an exciting time of growth and expansion for the hotel. At Ka’anapali Beach Hotel, many of our employees stay with us decade after decade and we look forward to welcoming our latest new hires and to their leadership within each respective department.”

Miyaguchi, Ka’anapali Beach Hotel’s new cultural advisor, is originally from Makawao in Maui County, Hawaii and spent the past 22 years making hula instruments and Hawaiian crafts such as Nâ Kani O Hula. An avid fan of Ka’anapali Beach Hotel’s annual Hula O Nâ Keiki event which takes place every November, Miyaguchi truly feels at home at KBH. She looks forward to lending experience from her past roles in agriculture, growing up and living on a farm, running her own business and making hula implements to her current position within the Ho’okipa department. Most recently and within her first few days, Miyaguchi worked with Director of Training Poʻokela & Hoʻokipa, Dee Coyle, to introduce five new cultural activities to the hotel’s existing schedule of cultural programs for guests and visitors.

Coyle states, “We are fortunate to have Gayle leading the Ho’okipa Department because she brings so much knowledge about native Hawaiian plants and their uses. Her personable demeanor integrates easily with the current team so I know we have a great future ahead, sharing Hawaiian culture with our guests.”

Sim-Avergonzado, catering sales manager, holds an extensive background in wedding and event planning working for Makena Beach and Golf Resort and the Grand Wailea Resort and is well regarded for her successful collaboration with clients on their dream wedding day. She considers her clients to be ‘ohana (family) and looks forward to planning future weddings at Ka’anapali Beach Hotel and helping couples start their journey through life together.

Longoria, sous chef at the hotel’s signature restaurant, The Tiki Terrace, is originally from Florida and moved to Maui just two months after graduating from high school. She honed her culinary talent working at several restaurants on Maui.

Chef Tom Muromoto, head of Food and Beverage states, “We are pleased to welcome two new members to our Culinary and Food and Beverage team. Willow offers new innovative flavors and cooking abilities to our team and Gladys, with her rich background of banquet and catering experience, brings new ideas on events, weddings, and catering to the table.”

Black, Ka’anapali Beach Hotel’s marketing coordinator, possesses over 20 years of marketing and advertising experience, with a specific focus working on catalogs, print publications, and various advertising materials. In her new role, she looks forward to utilizing and expanding upon these skills to facilitate impactful digital advertising campaigns.

For more information about Kâʻanapali Beach Hotel, visit www.kbhmaui.com.

About Kâʻanapali Beach Hotel

The beachfront, 432-room Kâʻanapali Beach Hotel is set majestically on a three-mile stretch of sandy beach along the sunny western shores of Maui, making it an ideal setting for a memorable Hawaiian experience. Kâʻanapali Beach Hotel offers a variety of free cultural activities for the entire family, cementing its status as Hawaiʻi’s Most Hawaiian Hotel. These include a sunset hula show, live Hawaiian entertainment, hula and ukulele lessons, lei making, cultural garden tours, lauhala weaving and ocean activities. Each visit also includes the Farewell Lei Ceremony. For more information and reservations, visit www.kbhmaui.com or call 1-800-262-8450.

Coming Up In The October Online Hotel Business Review




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Feature Focus
Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.