Palladium Hotels & Resorts Launches Instagram-Ready Surprise Team

Smile Services by Palladium is a team dedicated to creating surprises for special occasions, capturing social-ready content for guests

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. August 08, 2017

RIVIERA MAYA, MX. August 8, 2017 - Palladium Hotels & Resorts is announcing the launch of a new concierge department dedicated solely to surprising guests and capturing memories at its all-inclusive properties in Punta Cana, Dominican Republic; Riviera Maya and Riviera Nayarit, Mexico, and Lucea, Jamaica. Ideal for anyone who wants to celebrate a special occasion or even play a joke in good taste, Smile Services creates unforgettable experiences. Along with creating the moment for you, the Smile Services team records videos and takes photos to create shareable memories that include every member of your group.

The Smile Services department highlights the outstanding customer service that Palladium Hotels & Resorts properties strive to provide guests. It explores creative ways to give guests smile-worthy experiences whether it be planning an elaborate proposal through a series of linked clues or coordinating an excursion to the Mayan ruins for a group of friends that have reunited for the first time in years. With the trend of celebrating uncommon holidays, Smile Services makes it easy to observe odd holidays such as World Cycling Day, Rubber Duckie Day and International Hug Day, to name a few. The service is complimentary and the team executes as many requests as possible, averaging about two or three surprises a day.

As an added value to the element of surprise, each Smile Service employee is joined by a video assistant to document the unforgettable moment. Whether guests have been surprised with a romantic dinner surrounded by fire dancers or a Mayan-style wedding renewal ceremony, Smile Services gives guests shareable content with no one left behind the camera. As the Smile Services department grows, the social media component will grow, too, to include monthly videos highlighting top surprises on Facebook.

“Our team is very attentive to what our guests share with us; if we find out that a couple is celebrating their wedding anniversary, our staff goes out of their way to give them a special surprise that is beyond the standard rose petals and champagne,” said Felipe Martínez Verde, Palladium Hotels & Resorts director of operations for the Americas. “The motto of the hotel chain is 'turning guests into fans,' with the aim that they experience a truly unforgettable holiday at Palladium Hotels & Resorts.”

About Palladium Hotels & Resorts

After recent renovations, there will be 12 Palladium Hotels & Resorts, including 10 Grand Palladium Resorts & Spas and two The Royal Suites by Palladium, located in Mexico (Riviera Nayarit and Riviera Maya), the Dominican Republic (Punta Cana), Jamaica (Montego Bay), and Brazil (Bahia). Whether guests are whale watching in Riviera Nayarit or snorkeling in the shores of Punta Cana, Palladium Hotels & Resorts ensures a memorable vacation experience for all. Each of the properties offers a wide variety of restaurants, spa services, recreational facilities and age-specific kids' clubs. Palladium Hotels & Resorts is owned and managed by the Palladium Hotel Group. For more information, please visit www.palladiumhotelgroup.com or follow us on Facebook and Twitter.