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Rosewood Hotels and Resorts Names Anthony Mchale as Managing Director of The Carlyle, A Rosewood Hotel

NEW YORK, NY. May 18, 2017 – Rosewood Hotels & Resorts has appointed Anthony McHale as managing director of The Carlyle, A Rosewood Hotel, in New York City. With more than 28 years of experience in the luxury hospitality industry, McHale will manage and oversee all aspects of the legendary Upper East Side hotel, including the famed Bemelmans Bar and celebrated Café Carlyle.

“With Tony’s global experience and vast knowledge of the hospitality industry, he will be an invaluable asset to The Carlyle,” said Radha Arora, president of Rosewood Hotels & Resorts. “We are delighted to have Tony lead the celebrated hotel into the next chapter of its illustrious history,” added Arora.

“The Carlyle has always stood proudly in New York as the epitome of Upper East Side style, glamour and class,” said McHale. “I am honoured and delighted to join this iconic hotel and look forward to working alongside the hotel’s team in order to enhance The Carlyle’s world-class reputation and to achieve even greater levels of success,” added McHale.

Born and raised in England, McHale’s successful career has taken him around the world. Most recently, he served as general manager of the Burj Al Arab Jumeriah in Dubai since 2015. During his tenure at the famed hotel, McHale oversaw the redesign of four of the hotel’s restaurants, in addition to a new cocktail bar. Prior to the Burj Al Arab, he previously held the general manager position at the renowned Mandarin Oriental Hyde Park in London. Under his leadership, the hotel partnered with two highly-respected chefs to launch two restaurants; Daniel Boulud’s Bar Boulud and Dinner by Heston Blumenthal, which still holds two Michelin stars and is regularly featured on The World’s 50 Best Restaurants. McHale also spearheaded the opening of Europe’s most expensive real estate, the neighboring One Hyde Park Residences. He began his hotel career with Four Seasons Hotels & Resorts and went on to hold senior management positions with Peninsula Hotels and Orient Express Hotels (now Belmond). This new role will mark a return to the United States for McHale after having previously been general manager of the Windsor Court Hotel in New Orleans and hotel manager of the legendary Hotel Bel Air in California.

About The Carlyle, A Rosewood Hotel

Situated at the corner of Madison Avenue and 76th Street, The Carlyle has been a classic landmark of Manhattan’s elegant Upper East Side since 1930. Located just one block from Central Park, The Carlyle is a 35-story, 190-room hotel and is surrounded by galleries, designer boutiques and the city’s most popular art museums. The original Art Deco design by Dorothy Draper is blended with the legendary American style of Mark Hampton providing a true home-away-from-home feel. Many of the accommodations have been updated further with a more contemporary flair from designers such as Alexandra Champalimaud and Thierry Despont. Embracing a passion for the arts, pianos grace many of the suites, and most tower rooms have views of Central Park. The Carlyle also is home to the celebrated Café Carlyle and the famed Bemelmans Bar. Follow the latest news through the hotel’s social media channels on Instagram and Twitter @TheCarlyleHotel or facebook.com/thecarlylehotel.

About Rosewood Hotels & Resorts

Rosewood Hotels & Resorts® manages 18 one-of-a-kind luxury properties in 11 countries, with 18 new hotels under development. Each Rosewood hotel embraces the brand’s A Sense of Place® philosophy to reflect the individual location’s history, culture and sensibilities. The Rosewood collection includes some of the world’s most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas and Hôtel de Crillon, A Rosewood Hotel in Paris, as well as new classics such as Rosewood Beijing. Rosewood Hotels & Resorts targets to double its number of hotels in operation by 2020.

Contact:
Charlotte Goodman
cgoodman@nikecomm.com
646 654 3413

Coming Up In The June Online Hotel Business Review




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Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.