Appointments & Promotions

Interstate Hotels & Resorts Honors Outstanding 2016 Hotel Performance

Interstate Presents Awards to Full-Service and Select-Service Divisions,

ARLINGTON, VA. May 8, 2017 – Interstate Hotels & Resorts – the leading U.S.-based global hotel management company – presents 41 esteemed awards to the Company’s top hotels and leaders in 2016. Interstate Honors, the Company’s annual performance awards, recognizes key players among the Company’s expansive worldwide bench strength of 30,000 associates. The pinnacle award categories included in the honors are the General Manager of the Year, Hotel of the Year and the Thomas F. Hewitt Leadership Award in the Full-Service and Select-Service divisions.

The 2016 winners in these categories for the North American region are:
• Karen McGuigan, Hyatt Centric The Loop Chicago, Illinois, 2016 General Manager of the Year, Full-Service
• Colleen Langford, Courtyard by Marriott Los Angeles Pasadena/Monrovia, California, 2016 General Manager of the Year, Select-Service
• Homewood Suites by Tucson/St. Philips’ Plaza University, Arizona, 2016 Hotel of the Year, Select-Service
• The Hamilton Crowne Plaza Hamilton Washington D.C., 2016 Hotel of the Year, Full-Service
• Alyssa Turowski, The Westin San Diego, California, 2016 Thomas F. Hewitt Leadership Award Recipient, Full-Service

“Our value as a leading hotel management company is built on our exceptional people and teams,” said Mike Deitemeyer, chief executive officer for Interstate Hotels & Resorts. “I’m incredibly proud of our entire organization and our commitment to being the best operators. It’s rewarding to have the opportunity to celebrate all of our talented leaders.”

The General Manager of the Year Award is presented to the general managers who achieve outstanding results in all areas of the balanced scorecard, excelling in each, including talent satisfaction, guest satisfaction, revenue and profit. Encouraged to actively participate in their community and hotel, Interstate’s general managers pride themselves in producing energized and efficient personnel to attentively engage guests and owners.

The Hotel of the Year Award is achieved when a hotel obtains top marks on their balanced scorecard and strategically impacts operations and sales performance to drive optimal revenue and profit metrics. Honoring Interstate Hotels & Resorts’ former chairman of the board and chief executive officer, the Thomas F. Hewitt Leadership Award is awarded to extraordinary leaders who demonstrate Interstate’s core values, along with excellence, perseverance, strength of character and personal drive to achieve their goal, all while demonstrating Interstate’s core values.

Known as the global leader in the third-party hotel management industry, Interstate’s expansive management team and unsurpassed hospitality professionals translate valuable resources and accumulation of experience into a proven track record of hotel success and associate engagement. For more information on Interstate Hotels & Resorts, visit www.InterstateHotels.com.

About Interstate Hotels & Resorts

Interstate Hotels & Resorts is the leading U.S.-based global hotel management company, operating branded full- and select-service hotels and resorts, convention centers and independent hotels worldwide. Interstate Hotels & Resorts’ portfolio of 449 hotels with more than 82,400 rooms including signed hotels under development or construction spans 10 countries. For more information, please visit www.interstatehotels.com. Connect with Interstate at www.linkedin.com/company/interstate-hotels-resorts, www.facebook.com/InterstateHotels and www.interstatehotels.com/careers.

Coming Up In The June Online Hotel Business Review




{300x250.media}
Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.