Appointments & Promotions

Interstate Hotels & Resorts Honors Outstanding 2016 Hotel Performance

Interstate Presents Awards to Full-Service and Select-Service Divisions,

ARLINGTON, VA. May 8, 2017 – Interstate Hotels & Resorts – the leading U.S.-based global hotel management company – presents 41 esteemed awards to the Company’s top hotels and leaders in 2016. Interstate Honors, the Company’s annual performance awards, recognizes key players among the Company’s expansive worldwide bench strength of 30,000 associates. The pinnacle award categories included in the honors are the General Manager of the Year, Hotel of the Year and the Thomas F. Hewitt Leadership Award in the Full-Service and Select-Service divisions.

The 2016 winners in these categories for the North American region are:
• Karen McGuigan, Hyatt Centric The Loop Chicago, Illinois, 2016 General Manager of the Year, Full-Service
• Colleen Langford, Courtyard by Marriott Los Angeles Pasadena/Monrovia, California, 2016 General Manager of the Year, Select-Service
• Homewood Suites by Tucson/St. Philips’ Plaza University, Arizona, 2016 Hotel of the Year, Select-Service
• The Hamilton Crowne Plaza Hamilton Washington D.C., 2016 Hotel of the Year, Full-Service
• Alyssa Turowski, The Westin San Diego, California, 2016 Thomas F. Hewitt Leadership Award Recipient, Full-Service

“Our value as a leading hotel management company is built on our exceptional people and teams,” said Mike Deitemeyer, chief executive officer for Interstate Hotels & Resorts. “I’m incredibly proud of our entire organization and our commitment to being the best operators. It’s rewarding to have the opportunity to celebrate all of our talented leaders.”

The General Manager of the Year Award is presented to the general managers who achieve outstanding results in all areas of the balanced scorecard, excelling in each, including talent satisfaction, guest satisfaction, revenue and profit. Encouraged to actively participate in their community and hotel, Interstate’s general managers pride themselves in producing energized and efficient personnel to attentively engage guests and owners.

The Hotel of the Year Award is achieved when a hotel obtains top marks on their balanced scorecard and strategically impacts operations and sales performance to drive optimal revenue and profit metrics. Honoring Interstate Hotels & Resorts’ former chairman of the board and chief executive officer, the Thomas F. Hewitt Leadership Award is awarded to extraordinary leaders who demonstrate Interstate’s core values, along with excellence, perseverance, strength of character and personal drive to achieve their goal, all while demonstrating Interstate’s core values.

Known as the global leader in the third-party hotel management industry, Interstate’s expansive management team and unsurpassed hospitality professionals translate valuable resources and accumulation of experience into a proven track record of hotel success and associate engagement. For more information on Interstate Hotels & Resorts, visit www.InterstateHotels.com.

About Interstate Hotels & Resorts

Interstate Hotels & Resorts is the leading U.S.-based global hotel management company, operating branded full- and select-service hotels and resorts, convention centers and independent hotels worldwide. Interstate Hotels & Resorts’ portfolio of 449 hotels with more than 82,400 rooms including signed hotels under development or construction spans 10 countries. For more information, please visit www.interstatehotels.com. Connect with Interstate at www.linkedin.com/company/interstate-hotels-resorts, www.facebook.com/InterstateHotels and www.interstatehotels.com/careers.

Coming Up In The October Online Hotel Business Review




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Revenue Management: Technology and Big Data
Like most businesses, hotels are relying on technology and data to drive almost every area of their operations, but perhaps this is especially true for hotel Revenue Managers. There has been an explosion of technology tools which generate a mountain of data – all in an effort to generate profitable pricing strategies. It falls to Revenue Managers to determine which tools best support their operations and then to integrate them efficiently into their existing systems. Customer Relationship Management, Enterprise Resource Planning, and Online Reputation Management software are basic tools; others include channel managers, benchmark reports, rate shopping tools and review systems, to name a few. The benefits of technology tools which automate large segments of a Revenue Manager’s business are enormous. Freed from the time-consuming process of manual data entry, and having more accurate data available, allows Revenue Managers to focus on analysis, strategies and longer-term decision-making. Still, for most hotels, the amount of data that these tools generate can be overwhelming and so another challenge is to figure out how to effectively utilize it. Not surprisingly, there are some new tech tools that can help to do exactly that. There are cloud-based analytics tools that provide a comprehensive overview of hotel data on powerful, intuitive dashboards. The goal is to generate a clear picture, at any moment in time, of where your hotel is at in terms of the essentials – from benchmarking to pricing to performance – bringing all the disparate streams of data into one collated dashboard. Another goal is to eliminate any data discrepancies between finance systems, PMS, CRM and forecasting systems. The October issue of the Hotel Business Review will address all these important developments and document how some leading hotels are executing their revenue management strategies.