Business & Finance

Winegardner & Hammons Hotel Group Named 2017 Gallup Great Workplace Award Winner

The only Hospitality Company with 11 consecutive Gallup Awards

CINCINNATI, OH. May 2, 2017 — Winegardner & Hammons Hotel Group, LLC is proud to announce that it has received the 2017 Gallup Great Workplace Award. The award was created to recognize organizations for their extraordinary ability to create engaged workplace cultures that drive business outcomes.

Winegardner & Hammons Hotel Group joins a prestigious group of organizations that average 14 engaged employees for every one actively disengaged employee, which is nearly seven times the rate in the U.S. and more than 15 times the rate for workforces globally.

“We know that the team that puts the best players on the field always wins,” says Winegardner & Hammons Hotel Group CFO Kent Bruggeman. “We can attribute high customer ratings and financial success to the intangible qualities that our engaged associates contribute and I have yet to find another company that duplicates Winegardner & Hammons’ culture. We are extremely proud of our associates and this 11th Gallup Award is a testimony to their dedication.” said Bruggeman.

What separates great workplace cultures from the rest? Gallup has studied millions of employees around the world to answer this very question. Regardless of company size, location or industry, the very best organizations all share one undeniable trait: They have an intense and intentional focus on engaging their employees.

That focus means more than administering a survey once or twice a year. While measurement is important and necessary, great workplaces know that engaging employees requires real strategy and commitment. They don't simply promise a culture of engagement — they deliver on it.

Great workplaces have leaders who make engagement a priority — as a competitive point of differentiation — and who communicate openly and consistently. They hold their managers accountable — not just for their team's engagement, but also for how engagement relates to their team's overall performance. They have well-defined and comprehensive development programs for leaders and managers, and they emphasize the development of individuals and teams.

Great workplace cultures treat employees as stakeholders of their future. They focus on concrete performance management activities, such as clarifying work expectations, getting people what they need to do their work, providing development opportunities and promoting positive coworker relationships. As a result, their employees create more and better work, stay with their organization longer and win the best customers of the future.

All of the award recipients have shown measurable business impact as a result of having a more engaged workforce. They have achieved this by integrating engagement into four areas that Gallup has identified as vital to cultivating a workplace culture of engagement:

For more information about the awards, contact GallupGWA@gallup.com.

About Winegardner & Hammons Hotel Group, LLC

Winegardner & Hammons Hotel Group, LLC (whhotelgroup.com) established in 1958, is a privately-owned full-service hotel company based in Cincinnati, Ohio. The company delivers superior results to owners by providing outstanding property management, asset management, project management, acquisition services and lender/receiver services. Winegardner & Hammons manages hotels throughout the United States, from independent to major brand affiliated hotels. WHG is a 16 year recipient of the Marriott Partnership Circle Award, a member of the Marriott Partnership Hall of Fame and is the only hospitality company as an 11 year consecutive recipient of the Gallup Great Workplace Award. Winegardner & Hammons Hotel Group, LLC is an affiliate of Pyramid Hotel Group.

About Gallup

Gallup delivers analytics and advice to help leaders and organizations solve their most pressing problems. Combining more than 80 years of experience with its global reach, Gallup knows more about the attitudes and behaviors of employees, customers, students and citizens than any other organization in the world. Gallup works with leaders and organizations to achieve breakthroughs in customer engagement, employee engagement, organizational culture and identity, leadership development, talent-based assessments, entrepreneurship, and well-being.

Contact:
Cindy Swift
cindy.swift@whhotelgroup.com
513-794-2419

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.