Appointments & Promotions

BENCHMARK Names Susan Benshoff Regional Director of Revenue Management

HOUSTON, TX. April 13, 2017 - The Woodlands … BENCHMARK®, a global hospitality company, has appointed Susan Benshoff regional director of revenue management. In her new role, Ms. Benshoff will be responsible for the revenue management function at BENCHMARK hotels and resorts in Boston, MA; Chicago, IL; Rye Brook, NY; New Brunswick, NJ and Roanoke, WV. Kim Nugent, vice president revenue management, made the announcement.

“It is with pleasure that I welcome Susan to Benchmark,” said Ms. Nugent. “Not only is she uniquely qualified with years of leadership experience within revenue management, but she comes to us with extensive knowledge of the operational management of hotels and resorts.”

Susan Benshoff brings 30 years of senior-level hospitality experience to her new position with Benchmark. This includes previous positions within Front Office management, Group Sales and Revenue Management. Most recently she led a team of project managers responsible for the implementation of Global Revenue Management and Distribution initiatives for the Intercontinental Hotels Group.

Ms. Benshoff has previously held positions with Interstate Hotels & Resorts, Marriott International, Wyndham Hotels and Resorts, InterContinental Hotels Group and Noble Investment Group. She is a graduate of Shippensburg University, and is the recipient of numerous awards of excellence.

About BENCHMARK®, a global hospitality company.

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’s iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations. BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience. BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. BENCHMARK, a global hospitality company, is based in The Woodlands (Houston), Texas, and has regional offices in Park City, Utah; Miami, Florida; New Brunswick, New Jersey; Seattle Washington; and Tokyo, Japan. www.benchmarkglobalhospitality.com To become a fan on Facebook, visit www.facebook.com/BenchmarkResortsandHotels, www.facebook.com/GemstoneHotelCollection. Follow us on Twitter at www.twitter.com/BenchmarkHotels, www.twitter.com/GemstoneHotels , on Instagram at www.instagram.com/benchmarkresortsandhotels, www.instagram.com/gemstonehotels, and on Pinterest at https://www.pinterest.com/benchmarkhotels/gemstone-hotels . At LinkedIn, www.linkedin.com/company/benchmark-hospitality

Contact:
Ken Ellens
KenEllens@aol.com
201-758-2864

Coming Up In The September Online Hotel Business Review




{300x250.media}
Feature Focus
Hotel Group Meetings: Blue Skies Ahead
After a decade of sacrifice and struggle, it seems that hotels and meeting planners have every reason to be optimistic about the group meeting business going forward. By every industry benchmark and measure, 2017 is shaping up to be a record year, which means more meetings in more locations for more attendees. And though no one in the industry is complaining about this rosy outlook, the strong demand is increasing competition among meeting planners across the board – for the most desirable locations, for the best hotels, for the most creative experiences, for the most talented chefs, and for the best technology available. Because of this robust demand, hotels are in the driver’s seat and they are flexing their collective muscles. Even though over 100,000 new rooms were added last year, hotel rates are expected to rise by a minimum of 4.0%, and they are also charging fees on amenities that were often gratis in the past. In addition, hotels are offering shorter lead times on booking commitments, forcing planners to sign contracts earlier than in past years. Planners are having to work more quickly and to commit farther in advance to secure key properties. Planners are also having to meet increased attendee expectations. They no longer are content with a trade show and a few dinners; they want an experience. Planners need to find ways to create a meaningful experience to ensure that attendees walk away with an impactful memory. This kind of experiential learning can generate a deeper emotional connection, which can ultimately result in increased brand recognition, client retention, and incremental sales. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote this sector of their operations.