Appointments & Promotions

Conrad Maldives Rangali Island Appoints Stefano Ruzza as General Manager

RANGALI, MV. April 11, 2017 - Conrad Maldives Rangali Island announced the appointment of Stefano A. Ruzza as the resort’s General Manager. Ruzza will be responsible for overseeing all of the resort’s management, operations and business development to continue positioning Conrad Maldives Rangali Island as one of the leading luxury resorts, and brand of choice for travellers to the Maldives.

Ruzza joins Conrad Maldives Rangali Island from the award-winning Conrad Koh Samui in Thailand where he held the position of general manager and was responsible for resort management, operations and leading the sales and marketing team. Prior to Koh Samui, Ruzza was general manager at Hilton Namhae Golf & Spa Resort in South Korea where he was instrumental in driving service standards and introducing new food and beverage concepts to the South Korean market.

Originally from Switzerland, Ruzza holds more than 20 years of international hospitality experience with over 17 of these within Asia. His career has taken him to countries such as India, Malaysia, Thailand, the Philippines, Sri Lanka, South Korea, Singapore and Vietnam.

Ruzza graduated from the Swiss Hotel Management School (SHL) in Lucerne. He is an Italian-Swiss hotelier who can fluently speak English, German, Italian, French and Spanish

As one of the Maldives’ leading resorts and one of Hilton Worldwide’s flagship properties, Conrad Maldives Rangali Island requires strong forward-thinking leadership. Ruzza is known for his dynamic, personalised and creative approach, and describes his leadership style as consultative, strategic and focussed. With these qualities Ruzza is well placed to oversee the award-winning resort’s 12 restaurants and bars, 150 villas and suites, two spas, two islands and over 500 team members which make up this pioneering operation.

About Conrad Maldives Rangali Island

Live your passionate self and stay inspired at the award-winning Conrad Maldives Rangali Island. Recently applauded Condé Nast Traveler Reader’s Choice Awards, Top 10 Resorts in the Indian Ocean and awarded ‘Indian Ocean’s leading resort’, ‘Indian Ocean’s Leading Culinary Hotel’ and ‘Leading Hotel in the Indian Ocean’ and inducted into the Trip Advisor Hall of Fame, in addition to “The Best Water Villas in the Maldives”, “The Best Suites in the World” “Best Spa Resort in the Maldives” and “Wine Spectator Best of Award for Excellence” for Vilu Restaurant and Bar”, and recognized as having the “Most Beautiful Restaurant in the World” for Ithaa Undersea Restaurant, Conrad Maldives is the quintessence of resort destinations. From navigating aquatic gardens, to discovering rare marine life, dining above and below the water and unparalleled views of the Indian Ocean at every turn, the resort features villas and suites tucked amongst natural greenery and dotted above the Indian Ocean, 12 award-winning restaurants and bars, two spas and a curated collection of locally inspired experiences designed to connect adults and children with the charm of Maldivian culture. Conrad Maldives Rangali Island is an inspirational backdrop featuring intuitive service, infinite connections and a distinctive mix of experiences, activities and dining making it an unforgettable destination for couples and families to truly stay inspired.

About Conrad Hotels & Resorts

Conrad Hotels & Resorts is the destination for the new generation of smart luxury travelers for whom life, business, and pleasure seamlessly intersect. Conrad offers its guests an innovative way to Stay Inspired through a curated collections of 1-hour, 3-hour, or 5-hour experiences, available through www.stayinspired.com or through the intuitive Conrad Concierge mobile app. Consisting of 29 properties across five continents, Conrad is part of Hilton, a leading global hospitality company. Connect with Conrad by booking at www.conradhotels.com. Learn more about the brand by visiting news.conradhotels.com.

Contact:
Kimberley Roberts
kimberley.roberts@conradhotels.com
+65 9176 1744

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.