Appointments & Promotions

Alex Pelayo Appointed Food and Beverage Director of Hotel Granduca Austin

AUSTIN, TX. April 10, 2017 – Hotel Granduca Austin is pleased to announce the appointment of Alex Pelayo as Food and Beverage Director of Hotel Granduca Austin. In his role, Pelayo will ensure the quality of guest dining experience and oversee all day-to-day food and beverage operations.

“We are excited to have such a talented individual join the Hotel Granduca Austin team who not only brings years of expertise, but a passion for the industry,” said Larry Bundy, general manager of Hotel Granduca Austin. “We are confident he will continue our tradition of offering an exceptional dining experience to our guests.”

Prior to Hotel Granduca Austin, Pelayo served as Food and Beverage Director for Hilton Garden Inn San Francisco/Oakland Bay Bridge, where he oversaw the entire food and beverage department. Previously, Pelayo worked as Food and Beverage Manager for Chicago Marriott at Medical District/UIC. Educated in hospitality management at Kendall College in Chicago, Pelayo boasts over 10 years of experience in the food and beverage industry.

For more information, call (512) 306-6400 or visit granducaaustin.com.

About Granduca Austin

Hotel Granduca Austin is the newest member of the Houston­ based hospitality group, Granduca Hotels by Giorgio Borlenghi. A joint venture between The Interfin Companies, LP and Riverside Resources of Austin, the luxurious 9-story hotel sits atop a breathtaking hill on S. Capital of Texas Hwy near Bee Cave Rd. in Westlake, just a short drive from downtown. The Tuscan-inspired boutique hotel features 194 rooms and suites and 6,650 square feet of meetings and events space. Additionally, Hotel Granduca Austin offers a variety of amenities including original artwork curated from Europe, a billiard room, fitness center, pool, sauna, massage rooms and chauffeur service. The hotel is a member of the prestigious organization, The Leading Hotels of the World, and is the only hotel in Austin with this distinction. For more information, call (512) 306-6400 or visit granducaaustin.com.

Contact:
Carrie Hellinger | Rachel Wilson
granducaaustin@giantnoise.com
512-382-9017

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.