Appointments & Promotions

Terranea Resort Names Gaye Vancans Director of Destination Services and Resort Activities

RANCHO PALOS VERDES, CA. April 6, 2017 - Terranea Resort, A Destination Hotel, announces a new leadership appointment within its Resort Experience Team: Community Relations Manager Gaye Vancans has been promoted to Director of Destination Services and Resort Activities. In her new role, Vancans will oversee the unique services and experience offerings for leisure and group guests of the resort, the Adventure Concierge, and Tide Pool Kids Club. In addition, she will continue to serve as community ambassador throughout Los Angeles and the South Bay, overseeing philanthropic events and partnerships.

Celebrating eight-plus years of service at Terranea Resort, Vancans will continue to create and ensure memorable moments for the hundreds of guests who visit the resort each day. Her commitment to delivering exceptional service and her strong connection to the community has helped position Terranea as a valuable supporter and steward of the Palos Verdes Peninsula. She has successfully overseen resort programming, enriching opportunities to explore Terranea’s connection to its ocean environment and community, and involvement with local organizations such as Habitat for Humanity, Palos Verdes Peninsula Land Conservancy, Peninsula Education Foundation and more. In October 2016, Vancans and her team debuted Terranea Turns Pink, a breast cancer awareness program that benefitted Play for P.I.N.K, Cancer Support Community Redondo Beach, and the Breast Cancer Research Foundation. The resort currently is supporting Children’s Hospital Los Angeles through its resort-wide Make March Matter Campaign. Other ongoing giveback initiatives include the Chef’s Table Dinner Series, Full Moon Yoga, and many more. The California Hotel & Lodging Association Star of the Industry Awards recognized Terranea as the Community Service Award winner in 2014 and named Vancans the Women in Lodging Connect Leader of the Year.

“Gaye’s dedication to Terranea and the community has proven instrumental for the resort. She has successfully developed and maintained valuable relationships with major local organizations, working to ensure that every community event Terranea is involved in is a success,” said Terranea Resort Executive Director of Resort Operations Charlie Lopez-Quintana. “The promotion to Director of Destination Services and Resort Activities is well deserved, and we look forward to seeing Gaye excel in this new role.”

For additional information about community involvement and resort experiences at Terranea Resort, visit www.terranea.com.

About Terranea Resort, A Destination Hotel

Located on California’s Palos Verdes Peninsula, Terranea is Los Angeles’ premier oceanfront resort with 102-acres of unparalleled Pacific Ocean views. Terranea opened its doors in June 2009 and offers world-class accommodations that range from hotel suites to bungalows, oceanfront casitas and luxurious villas, which are also available for purchase as seaside second homes through Terranea Real Estate. Amenities include The Links at Terranea, a nine-hole, par three golf course; award-winning 50,000 sq. ft. oceanfront spa and fitness center; four swimming pools and a 140-foot waterslide; marea luxury boutique; 135,000 sq. ft. of conference and meeting space; and eight dining venues including signature restaurant mar'sel; Nelson's, a cliff-side spot ideal for whale watching; and Asian-inspired bashi. Terranea is proud of its farm-to-Terranea culinary philosophy that focuses on utilizing local and sustainable ingredients. Terranea's bountiful land boasts herb and vegetable gardens, lemon groves, beehives, a Sea Salt Conservatory and more. The resort’s innovative adventure concierge, lets guests discover and explore Terranea’s rich terrain with miles of scenic coastal trails, secluded beach cove and ocean environment. Fun, enriching programs and activities such as habitat photography, falconry, kayaking and paddle boarding also abound. Terranea Resort is owned by a joint venture comprised of Lowe Enterprises and JC Resorts and is a member of the American Express Fine Hotels & Resorts program and AAA Four-Diamond property. Since its opening, Terranea Resort has been named one of Travel + Leisure’s 500 Best Hotels in the World and earned a spot on Condé Nast Traveler’s Readers Choice Awards and Gold List. The resort also received the Award of Excellence from Wine Spectator and has been recognized numerous times on U.S. News & World Report's Best U.S. Hotels list. For additional information about Terranea Resort, www.terranea.com, call (866) 261-5873 or follow Terranea on Facebook, Instagram and Twitter.

About Destination Hotels

Destination Hotels (Destination) is a collection of luxury and upscale independent hotels, resorts and residences across the United States and Caribbean. Offering authentically-immersed and enriching experiences, each property is individual at heart, yet connected by a commitment to drawing upon the best of each location. Highly distinct, the Destination experience is always memorable and matchless; guests will feel the locale in a genuine way through each property and during the engaging moments cultivated both in and outside of them. Continuously growing with more than 40 properties, the award-winning portfolio features 19 renowned golf courses, 18 indigenous spas, and 105 exceptional bars and restaurants. Destination Hotels are true to our place; diverse by design. For more information, visit www.destinationhotels.com. Follow us on Twitter: @Destination. Like us on Facebook: DestinationHotels.

Media Contacts:
Jessie Burns
Terranea Resort
jburns@destinationhotels.com
310-265-2852

Laura Bonfiglio
NJF PR
lbonfiglio@njfpr.com
646-237-4524

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.