Business & Finance

First Hospitality Group, Inc.'s Hilton Garden Inn Louisville Downtown Hotel Leadership Recognized At Annual Conference

ROSEMONT, IL. April 4, 2017 – Rosemont, Illinois-based First Hospitality Group, Inc. (FHG), a leading hotel management, acquisition and development company, announced today that two employees at its Hilton Garden Inn Louisville Downtown Hotel, were recognized at FHG’s annual conference and awards dinner. President and CEO Bob Habeeb made the announcement.

Samantha Humbert, director of sales, received the Presidents award and Sales Director of the Year award for the tremendous year-over-year revenue growth and above average market share. John Fields, the hotel’s general manager, was recognized as a recipient of FHG’s Inner Circle Award, which is rewarded to the top performers across the company’s 42 hotel portfolio and corporate headquarters who will enjoy an expense-free international trip. Fields also received the Budget Beater’s award and was first place in the RevPar 2016 award within the entire Louisville Market. In addition, FHG recognized more than 180 other top performers across 38 additional award categories.

“We take pride in all of our employees across our hotels, and it’s important for us to recognize and reward the hard work they do,” said Habeeb. “The Hilton Garden Inn Louisville Downtown hotel has been an award-winning hotel in our portfolio, in large part to the great leadership team we have in place. Samantha and John have continuously proven their ability to provide a positive experience for our guests and have created a team with exceptional guest services resulting in excellent performance.”

“We know that guests have a choice between a number of hotels when coming to stay in Louisville, so it is important that we provide them with an exceptional experience from check-in to check-out when they stay with us,” said Fields. “Because I’ve fostered a hands-on leadership approach, positive attitude, vision for success and open door policy with my team, they are top notch in every aspect of guest service. The saying is true— take care of your employees and they will take care of your guests."

Located in the heart of downtown Louisville, the Hilton Garden Inn Louisville Downtown hotel is the only downtown venue with an outdoor + indoor rooftop restaurant and bar, 8UP. Within walking distance to over 50 Louisville restaurants, the hotel is just steps away from the dining and entertainment on 4th Street Live!, Mercury Ballroom, Louisville Palace and the Kentucky International Convention Center.

For more information on the hotel, or to book a stay, visit http://hiltongardeninn3.hilton.com/en/hotels/kentucky/hilton-garden-inn-louisville-downtown-SDFLDGI/index.html.

The hotel is offering a VIP package for the upcoming Kentucky Derby May 4-7: http://hiltongardeninn3.hilton.com/en/hotels/kentucky/hilton-garden-inn-louisville-downtown-SDFLDGI/offers/100099812.htm?cid=OH%2CGI%2CDerbyPackage%2CSDFLDGI%2CLRR2%2CHome%2CSingleLink%2Ci1 First Hospitality Group, Inc. (FHG) was recognized in Forbes America’s Best Midsize Employers 2016. FHG received a #28 ranking out of the 250 best midsize employers in the country, #1 in the travel category and #3 amongst all of America’s best travel companies. For more information about FHG, visit www.fhginc.com or follow them on Facebook at @FHGinc and Twitter at @FHGroup_Inc.

First Hospitality Group, Inc. (FHG) is a leading hotel management, acquisition and development company with more than 30 years of award-winning experience. FHG’s unique people-driven professional culture fosters a team of highly skilled and motivated hospitality experts who consistently deliver outstanding property level performance, as well as memorable and engaging guest experiences. Headquartered in Chicago, FHG’s portfolio features 19 brands and 42 properties throughout the Midwest. For more information, visit, www.fhginc.com.

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.