Appointments & Promotions

Chaplin School of Hospitality & Tourism Management Appoints Distinguished Alumna, Lizabeth Kane-Hanan, as the Chair of the Dean's Advisory Council; Welcomes New Members

MIAMI, FL. April 3, 2017 — Florida International University’s Chaplin School of Hospitality & Tourism Management has appointed Lizabeth Kane-Hanan ’87 MS ’04 as the Chair of the Dean’s Advisory Council, effective February 23, 2017.

“We are very proud to welcome Mrs. Kane-Hanan to the helm of the Dean’s Advisory Council”, said Mike Hampton, dean of the Chaplin School. “An alumna of our program, she represents the embodiment of executive leadership, global vision and innovative thinking.”

Lizabeth Kane-Hanan is the Executive Vice President and Chief Growth and Inventory Officer, as well as Executive Officer for Marriott Vacations Worldwide (MVW). Her team’s efforts support Marriott Vacation Club, the Ritz-Carlton Destination Club and Grand Residences by Marriott brands worldwide. Prior to joining MVW in 2000, Kane-Hanan was part of the senior leadership team of the real estate consulting practices of Arthur Andersen and Horwath Hospitality in Miami, where she specialized in development, acquisitions, and strategic planning for mixed-use real estate projects and companies. She received both her undergraduate and graduate degrees in hospitality management from the Chaplin School at Florida International University, where she served as a member of the dean’s advisory council for the last six years.

“I am honored to give back to my alma-mater, and help the school advance its goal of raising 150 million to make its vision a reality,” Kane-Hanan said. “Our prestigious council will leverage its industry acumen and unparalleled leadership skills to help the school achieve its mission of preparing the leaders who will create, develop and deliver the customer experiences of the future, Kane-Hanan added.

Phil Goldfarb’79, President and Chief Operating Officer at Fontainebleau Miami Beach, the immediate past chair of the Dean’s Advisory Council, will continue to support the school in its commitment to student success and academic excellence. He will continue his engagement with the council as an active member.

“We are very thankful to Phil. During the last two years, his leadership and vision transformed the Board and elevated the reputation of the School. He was instrumental in helping us establish the School’s strategic direction for year 2020 and acted as a catalyst in shaping our new academic programs that redefine hospitality management education”, Hampton said.

As the Chaplin School is realizing its vision and becomes the preeminent center for effective solutions in the hospitality and tourism industry, it recently welcomed four new members to the Dean’s Advisory Council.

“It’s an honor to have the support and the guidance of these distinguished alumni and industry leaders,” Hampton said. “They are among the most illustrious minds in the industry, and we are beyond fortunate to be able to benefit from their guidance”, Hampton added.

The new members include:

  1. Sharon Duffy ’85, Senior Vice President, Global Business Development & Strategic Partnerships, Nor1;

  2. Jenny Lucas, Senior Vice President, Operations and Learning, Loews Hotels;

  3. Jerry Montgomery, Chief Human Resources Officer, Carnival Corporation & plc;

  4. Regynald Washington’74, Chief Executive Officer and active member of the Board of Directors, Hojeij Branded Foods.

For more information about each member of the Dean’s Advisory Council, please click here. For more information about the Chaplin School, please visit http://hospitality.fiu.edu/.

About the FIU Chaplin School of Hospitality & Tourism Management

Florida International University’s Chaplin School of Hospitality & Tourism Management has been distinguished as one of the top hospitality programs in the U.S. More than 2,500 undergraduate and graduate students from across the nation and around the world choose FIU for its outstanding reputation, advantageous campus locations, expert faculty, rich curriculum, and fast-track career opportunities in the international hotel, foodservice, and tourism industries. In August 2006 FIU unveiled the first American hospitality and tourism school in Tianjin, China. The Marriott Tianjin China Program is FIU’s largest international program, with a capacity for up to 1,000 students. For more information about FIU’s Chaplin School, visit http://hospitality.fiu.edu/.

About FIU

Florida International University is classified by Carnegie as a “R1: Doctoral Universities - Highest Research Activity” and recognized as a Carnegie Community Engaged university. It is a public research university with colleges and schools that offers bachelor’s, master’s and doctoral programs in fields such as business engineering, computer science, international relations, architecture, law and medicine. As one of South Florida’s anchor institutions, FIU contributes almost $9 billion each year to the local economy and is ranked second in Florida in Forbes Magazine’s “America’s Best Employers” list. FIU graduates are consistently among the highest paid college graduates in Florida and are among the leaders of public and private organizations throughout South Florida. FIU is Worlds Ahead in finding solutions to the most challenging problems of our time. FIU emphasizes research as a major component of its mission with multiple state-of-the-art research facilities including the Wall of Wind Research and Testing Facility, FIU’s Medina Aquarius Program and the Advanced Materials Engineering Research Institute. FIU has awarded more than 220,000 degrees and enrolls more than 54,000 students in two campuses and centers including FIU Downtown on Brickell, FIU@I-75, the Miami Beach Urban Studios, and Tianjin, China. FIU also supports artistic and cultural engagement through its three museums: Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA and more than 400 student-athletes participating in 18 sports. For more information about FIU, visit http://www.fiu.edu/.

Contact:
Mihaela Plugarasu
news.fiu.edu
305-919-4125

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.