Appointments & Promotions

The Coeur d'Alene Resort Announces Three New Members to Its Management Team

COEUR D'ALENE, ID. March 22, 2017 – The Coeur d’Alene Resort is pleased to announce the three newest members of the luxury resort’s management team. Todd Gillespie has been appointed as the director of sales and marketing, Taylor Fore has been appointed as local corporate and golf sales manager and John Malee has been appointed as conference services manager.

Gillespie is a 25-year veteran of the hospitality industry having represented many of the nation’s most celebrated resorts. Most recently, he represented Destination Hotels at Skamania Lodge located in the Columbia River Gorge near Portland, OR. Prior to this appointment, Gillespie held the role of vice-president of sales for The Greenbrier located in his home state of West Virginia.

He has also represented The Ocean Reef Club, the largest private club in the world, which is situated at the northern tip of the Florida Keys, Nemacolin Woodlands Resort and Spa in western Pennsylvania and was promoted two times in six years with Houston, TX based Benchmark Hospitality International.

Gillespie recently relocated to Hayden, ID where he resides with his wife Ashly and their three children. He is excited to be a part of the North Idaho community and call this area his home.

Fore is tasked with increasing membership sales to the world-renowned resort in addition to forging partnerships with local and regional corporations to aid them in their travel needs.

Prior to joining The Coeur d’Alene Resort team, Mr. Fore represented the Coeur d’Alene campus of the University of Idaho overseeing the institution’s fundraising efforts.

He is a native Texan who earned Academic All-America honors while serving as captain of the Texas A&M University-Commerce football team. Fore and his wife Jenna, a native of Coeur d’Alene who returned home recently after playing professional softball in Europe, reside in Coeur d’Alene with their baby girl.

Malee returns to the The Coeur d’Alene Resort team after an 18-year hiatus. In his latest role, he works directly with meeting and event planners to ensure upcoming events are flawlessly executed.

Most recently, Malee was a member of Anthony’s Home Port restaurant in Coeur d’Alene where he worked on this popular eatery’s pre-opening team. He was also the owner and operator of Fedora’s Pub and Grill. Early in his prestigious career, Malee served as general manager of Cedar’s Floating Restaurant. Malee and his wife Mallory reside in Coeur d’Alene along with their two children.

The Coeur d’Alene Resort is excited for the contributions these three new team members will bring to their organization and in the continued pursuit to provide luxurious, world-class experiences for all guests.

About Coeur d'Alene Resort

The Coeur d'Alene Resort is the playground of the northwest. With more than 300 rooms, complete meeting and event facilities and award-winning golf and spa, it's a luxurious escape for pleasure or business alike. Guests enjoy playing the world's only Floating Green on the Resort's golf course, and dining at one of the many excellent and romantic dining venues. It's a world-class experience with breathtaking views.

Contact:
Nicole Skinner
nskinner@blue541.com
2086677275

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.