Appointments & Promotions

Sage Hospitality Names Mustafa Menekse Area Director of Sales Overseeing Denver's The Crawford, The Oxford & The Maven hotels

DENVER, CO. March 20, 2017 - Sage Hospitality is pleased to announce that it has promoted Mustafa Menekse to the position of Area Director of Sales overseeing three independent downtown Denver hotels - The Crawford Hotel, The Oxford Hotel and The Maven Hotel, a vibrant new hotel concept opening next month.

Menekse most recently served as the Area Director of Sales & Marketing overseeing four other Sage Hospitality hotels in Denver – the Courtyard Denver Downtown, the Residence Inn Denver City Center, the SpringHill Suites Denver Downtown at MSU Denver and the TownePlace Suites Denver Downtown.

Originally from Turkey, Menekse worked in Information Technology after graduating from college. He moved to the United States in 2003 and began his hospitality career at the Little America Hotel & Resort in Cheyenne, Wyoming, becoming the Director of Sales & Catering in 2010. Menekse joined Sage Hospitality in 2014 as the Director of Sales & Marketing at the Holiday Inn Denver East – Stapleton.

“Mustafa has fantastic hospitality experience and is excited to be leading the sales team at these three independent properties, which each have their own distinct personality,” said Fred Kleisner, Regional Vice President of Operations for the Premier & Lifestyle Division at Sage Hospitality. “It’s the perfect time with The Maven opening next month and the start of the busy summer travel season here in downtown Denver.”

Menekse also serves on the Board of Directors and Marketing Committee for Environmental Learning for Kids, a Denver non-profit that strives to inspire urban youth through science education and outdoor experiences.

Opening in early April in the heart of Lower Downtown, the independent Maven will deliver a unique hotel experience with an energetic lobby, 172 modern guest rooms and 2,300 square feet of event space. The first Maven Hotel will anchor Denver’s new Dairy Block mixed-use development by Sage, McWHINNEY and Grand American, Inc. www.themavenhotel.com.

Opened in 2014 inside the renovated Denver Union Station, The Crawford offers a Denver hotel experience that is like no other, including 112 luxuriously appointed guest rooms in three styles. Amenities include access to the Oxford Club, Spa & Salon and room service from Denver Union Station restaurants Snooze, an A.M. Eatery and Next Door Union Station. www.thecrawfordhotel.com.

Denver’s most historic hotel, the award-winning Oxford offers 80 individually decorated guest rooms, each with custom features such as claw foot bathtubs, floor-to-ceiling Chinese silk curtains and French and English antiques. Originally opened in 1891, the hotel is listed on the National Register of Historic Places and houses an extensive collection of Western American art. The Oxford is also home to the Oxford Club, Spa & Salon, a full service day spa, hair salon and fitness center and Denver’s quintessential Art Deco martini bar, the Cruise Room. www.theoxfordhotel.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.