Appointments & Promotions

Hal K. Barth Joins Pheasant Run as Director of Sales & Marketing

CHICAGO, IL. March 20, 2017 - Hal K. Barth has been appointed as the new director of sales and marketing for Pheasant Run Resort at 4051 E. Main Street, according to France Langan, general manager for the 293-room resort. He brings over 30 years of hospitality industry experience to the property which also boasts a golf course, Mega Center and 88,000 square feet of meeting space.

“We are fortunate to have a strong sales and marketing leader with multi-brand experience and revenue-building success to our team,” says Langan. “Hal is a professional whose exceptional work has proven to increase both guest satisfaction and fiscal success, time and time again,” he adds.

Barth most recently served as a task force consultant, stepping into various hotel settings to direct and stabilize sales efforts for each. He has been recognized throughout his career as an exceptional performer, earning numerous awards including Sales Person of the Year for Shaner Corporation and Director of Sales of the Year for Grand Heritage Hotels International. His career has taken him from Chicago across the nation to Connecticut, Texas and Nebraska before returning to Chicago’s suburbs.

He earned a B.A. in Political Science from Pomona College in Claremont, California and currently resides in St. Charles, IL.

About Pheasant Run Resort

Pheasant Run Resort is one of the Midwest’s largest resorts, located less than an hour from downtown Chicago in historic St. Charles, Illinois and within close proximity to all airports and transportation hubs. The resort features 293 spacious guest rooms, several restaurants, an indoor-outdoor swimming pool, Zanies Comedy Club, Spa Vargas, and an 18-hole golf course. Pheasant Run Resort also offers 88,000 square feet of meeting space including 32 meeting rooms, an expo center, four distinct ballrooms, and a 320-seat tiered amphitheater. Pheasant Run is operated by Hostmark Hospitality Group www.hostmark.com.  For general information about the resort, call 800.4.PHEASANT or visit www.pheasantrun.com.        # # #

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.