Appointments & Promotions

Motif Seattle Names Rhocelli Pascual New Director of Marketing

SEATTLE, WA. March 16, 2017 – Motif Seattle, A Destination Hotel, has named Rhocelli Pascual as its new Director of Marketing. In this role, Pascual will be responsible for shaping and executing an overall marketing strategy for the hotel, ensuring alignment of marketing and sales strategies, and developing new programming. She will also oversee the hotel’s overall branding, advertising and public relations efforts.

“We’re thrilled to welcome Rhocelli to Motif Seattle and know she will bring a fresh perspective and dynamic new ideas to our vibrant, city-center hotel,” said Shannon Sheron, General Manager. “Her experience with all aspects of hotel marketing, from branding and digital marketing to social media and event planning, will enable her to help us take Motif Seattle’s marketing efforts to the next level.”

Pascual’s hotel marketing career spans more than six years. Most recently, she served as Associate Director of Marketing for The Garland Hotel in North Hollywood, California, where she oversaw all marketing communication channels during a $20 million renovation. In addition to relaunching the hotel and its restaurant, The Front Yard, she led the production of all marketing communication and digital marketing campaigns, and managed the hotel’s PR efforts. Prior to The Garland, she served in marketing, social media, SEO and reputation management roles with JC Resorts, a collection of four hospitality properties based in San Diego.

Throughout her career, Pascual has received numerous awards, including: 2016 Marcus Hotels & Resorts Marketing Leader of the Year; 2016 IAC Best Restaurant Website; 2015 HSMAI Adrian Silver Level Award for Website Design; and 2015 Platinum Summit Marketing Effective Award for Website. Pascual gained her bachelor of science degree in Fashion Marketing and Management from The Art Institute of California – San Diego. A Washington native, Pascual is engaged and lives in South Seattle with her corgi.

About Motif Seattle

Motif Seattle, A Destination Hotel - is an upscale, independently branded hotel inspired by the area’s rich fashion, arts and music scenes. Located in the heart of downtown Seattle, Motif Seattle is surrounded by the city's finest restaurants, shopping, entertainment venues, museums and attractions. The hotel features Frolik Kitchen & Cocktails, which offers a true social experience with a vibrant design, a sharable menu, downtown Seattle’s largest outdoor patio, fireplaces, shuffleboard and more. Motif Seattle – which was named one of the Top Hotels in the Pacific Northwest by Conde Nast Traveler readers in 2016 – draws its inspiration from the area’s rich history, innovative and entrepreneurial spirit, and vibrant artistic scene, creating a guest experience woven from the heart of Seattle. For more information, visit www.motifseattle.com. Follow us on Instagram: @MotifSeattle. Like us on Facebook: MotifSeattle.

About Destination Hotels

Destination Hotels (Destination) is a collection of luxury and upscale independent hotels, resorts and residences across the United States. Offering authentically-immersed and enriching experiences, each property is individual at heart, yet connected by a commitment to drawing upon the best of each location. Highly distinct, the Destination experience is always memorable and matchless; guests will feel the locale in a genuine way through each property and during the engaging moments cultivated both in and outside of them. Continuously growing with more than 40 properties from coast to coast, the award-winning portfolio features 20 renowned golf courses, 20 indigenous spas, and 110 exceptional bars and restaurants. Destination Hotels are true to our place; diverse by design. For more information, visit www.destinationhotels.com. Follow us on Twitter: @Destination. Like us on Facebook: DestinationHotels.

Contact:
motifseattle@dkcnews.com
310-341-2868

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.