Appointments & Promotions

Embassy Suites by Hilton and Hilton Garden Inn, Boulder, Welcome New Leadership

General Manager Kathleen Bates and Director of Sales and Marketing Angela Blackstock Bring a Wealth of Experience to Boulder's Newest Hotel Properties

BOULDER, CO. March 14, 2017 – Denver-based Sage Hospitality, one of the nation’s top hotel investment and management companies, is excited to announce the addition of two new leaders to the executive team at Boulder’s Embassy Suites by Hilton and Hilton Garden Inn, Kathleen Bates as General Manager and Angela Blackstock as Director of Sales and Marketing. The pair will lead the brand-new, dual-branded property currently under construction at the intersection of Canyon Blvd. and 28th St.

“It’s an incredible opportunity to work together on the opening and direction of the Hiltons on Canyon, which has been a highly anticipated project,” said Bates. “We’re excited to be part of the amazing Boulder community.”

Bates is a veteran at Sage Hospitality and comes to the Hiltons on Canyon with nearly 20 years of experience, including time as General Manager at properties like the Denver Airport Marriott at Gateway Park, Holiday Inn Stapleton and Residence Inn by Marriott Denver City Center. Bates has been an active member of many charitable organizations including the Denver’s Road to Work, an organization of which she was a founding member. Bates has a great passion for helping those with barriers to employment and has been a key player in the organization’s success since 2008.

Blackstock comes from the Renaissance Boulder Flatiron Hotel and brings with her more than 25 years’ experience in all facets of hospitality at properties in Boulder and throughout metro Denver. Blackstock has a proven track record of hotel sales and strong team management skills and was Director of Sales & Marketing of the year at White Lodging in 2015. Blackstock has been a member of the Boulder County community for many years and volunteers her time at a food bank in Longmont, where she is one of the organization’s longest-tenured volunteers.

The Embassy Suites and Hilton Garden Inn in Boulder, Colo., a dual-branded property, brings two of the most recognizable brand names to one of the most desirable locations in Colorado. Opening in Q3 2017, the complex will be comprised of two five-story towers and will offer a combined 375 guest rooms, 8,435 square feet of meeting and event space, state-of-the-art fitness centers, a shared courtyard and pool and two unique restaurants. Each hotel is designed to celebrate the unique culture and vibrancy of Boulder while maintaining the brand hallmarks that define both the Embassy Suites and Hilton Garden Inn, creating the perfect location from which guests can enjoy everything that makes Boulder one of the most desirable travel destinations in the US.

About Sage Hospitality

Denver-based Sage Hospitality was founded in 1984 and since continues to lead the hospitality industry in hotel and restaurant management as well as real estate investment. Sage is known for outstanding relationships with hotel brands and creating places that people want to go to, not through, including 10 unique restaurant concepts by Sage Restaurant Group and independent luxury properties by Sage Hotels. To learn more about Sage, visit www.sagehospitality.com.

CONTACT:
Kelly Paton
Manager of PR and Social Media
Sage Hospitality
Kelly.Paton@sagehospitality.com
P: 720-482-3086 M: 970-776-6866

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.