Appointments & Promotions

Nicki Noble Bean Named Director of Sales for Kennebunkport Resort Collection

KENNEBUNKPORT, ME. March 14, 2017 – Nicki Noble Bean has joined the Kennebunkport Resort Collection (KRC) as the new director of sales. In this position, Bean is responsible for leading all sales strategies and driving corporate and group business across KRC’s diverse portfolio of eight luxury and upscale properties.

With a decade of experience in New England hospitality, Bean brings well-rounded sales expertise and marketing leadership to the position. Bean joins the KRC team from Nonantum Resort in Kennebunkport, ME where she was the director of marketing.

“Nicki has a strong prowess in customized and needs-based selling, building relationships that drive repeat business, along with a proven track record of success,” said Barbara Press, Director of Human Resources. “We’re thrilled to welcome Nicki to our executive team.”

Prior to Nonantum Resort, Bean held leadership positions at the DoubleTree by Hilton Boston North Shore and at the Omni Parker House in Boston, where she was named #4 Top Individual Performer for the entire Omni Hotels & Resorts company for cross-selling sister properties nationwide.

Her previous work experience also includes tourism manager at the Greater Portsmouth Chamber of Commerce in New Hampshire and senior customized tour consultant at EF Educations Tours based in Cambridge, MA.

Bean currently resides in Arundel, ME with her family and has served as a board member for the Kennebunk-Kennebunkport-Arundel Chamber of Commerce and the Maine Beaches Association.

For more information on the KRC portfolio of hotels and restaurants, visit www.kennebunkportresortcollection.com.

About the Kennebunkport Resort Collection

Comprising a diverse portfolio of luxury and upscale properties, the Kennebunkport Resort Collection (KRC) includes Hidden Pond, one of the finest luxury boutique hotels in the Northeast; The Tides Beach Club, Southern Maine’s only beachfront luxury boutique hotel; the Kennebunkport Inn, centrally located in downtown Kennebunkport; Cape Arundel Inn & Resort, a grand, oceanfront summer estate in nearby Cape Arundel; The Cottages at Cabot Cove, featuring individually designed luxury cottages; sister property The Lodge on the Cove, a family-oriented boutique resort; the Grand Hotel, located on Chase Hill in Kennebunk; and The Boathouse Waterfront Hotel, a social locale situated harbor side on the Kennebunk River. KRC also owns and manages restaurants and catering venues in the area. Information on all KRC hotels and resorts can be found at www.kennebunkportresortcollection.com or follow @kennebunkportmaine on Instagram.

Contact:
Gina Dolecki/Stephanie Strommer
Redpoint Marketing PR., Inc.
dolecki@redpointpr.com /strommer@redpointpr.com
212-229-0119

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.