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Benchmark Names El Hassan Erroudani Director of Operations for Villas of Grand Cypress, A Gemstone Collection Resort

HOUSTON, TX. March 13, 2017 - The Woodlands - BENCHMARK®, a global hospitality company, has named El Hassan Erroudani director of operations for Villas of Grand Cypress, a Gemstone Collection resort located in Orlando, Florida. Mark Cox, Benchmark's general manager for Villas of Grand Cypress, made the announcement.

"I am extremely honored to welcome Hassan to the Villas," said Mr. Cox. "He will oversee the resort's food & beverage, rooms, security and transportation departments. Hassan comes to us with extensive experience in a variety of leadership positions within Benchmark. He is keenly aware of the company's signature 'Be the Difference' service culture and actively strives to incorporate it into all that he does."

Hassan Erroudani was previously general manager for Benchmark at Deloitte University in Toronto, Canada. Prior to this he served as director of food & beverage for Benchmark at Deloitte University in Westlake, Texas, near Dallas. He held the same position at The Heldrich, a Benchmark hotel located in New Brunswick, New Jersey.

A native of Morocco, Mr. Erroudani earned his Bachelor of Science degree in International Relations from Mohammed V. University. He and his family are relocating to Orlando.

About Villas of Grand Cypress

A hidden oasis tucked away in Orlando's Lake Buena Vista neighborhood (adjacent to Walt Disney World®), Villas of Grand Cypress presents a Forbes Four Star, AAA Four Diamond experience unique to the area. Tree lined roads weave through this 1,500-acre retreat that offers 146 elegantly appointed guest suites and villas framing 45 holes of Jack Nicklaus Signature-designed golf. Following a recent $17 million renovation, accommodations at Villas of Grand Cypress range from oversized suites to 2,800 square-foot four-bedroom villas, complete with full kitchens, living and dining areas, fireplaces, and extended patios for lounging and grilling. A strong emphasis on luxury service culture adds to a comprehensive roster of amenities that rival that of a large-scale resort: golf enthusiasts can perfect their swing with state-of-the-art learning technologies at the Grand Cypress Academy of Golf while non-golfers explore an abundance of other offerings, including on-site dining, in-room spa services, a swimming pool, bicycle rentals, fitness center, fishing, and access to the Grand Cypress Racquet Club, jogging and walking trails, and watersports on Lake Windsong. www.grandcypress.com

About Gemstone Collection

The Gemstone Collection includes distinctive hand-picked properties in spectacular and popular U.S. destinations coast to coast. Each upscale resort and hotel destination provides highly-personalized service and luxury reflective of the charm and unique character of the destination, while in keeping with the collection’s shared mission and passion for excellence. A distinguished portfolio of BENCHMARK®, a global hospitality company, which has been a leading US-based hospitality management company for nearly 40 years, the Gemstone Collection is the preferred choice of guests who yearn for inspiring and transformative experiences, customization over conformity, stimulation over predictability, and adventure over routine. www.gemstonehotelcollection.com To become a fan on Facebook, visit www.facebook.com/GemstoneHotelCollection, or follow us on Twitter at www.twitter.com/GemstoneHotels, on Instagram at www.instagram.com/gemstonehotels, and on Pinterest at https://www.pinterest.com/benchmarkhotels/gemstone-hotels

Contact:
Ken Ellens
KenEllens@aol.com
201-758-2864

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.