Expansions & Renovations

Hilton New Orleans Riverside Completes $6 Million Renovation Project

Enhancements Include Major Refresh of Grand Ballroom, Grand Salon and First and Second Level Meeting Spaces

NEW ORLEANS, LA. March 13, 2017 – The 1,622 room Hilton New Orleans Riverside, located adjacent to the Ernest N. Morial Convention Center, announces today the completion of a $6 million renovation to the Grand Ballroom, Grand Salon and first and second level meeting spaces.

Featuring a relaxed French-inspired design, the renovation brings a full transformation in key hotel areas including the first-floor Grand Ballroom. The 26,894-square-foot area has been updated with a sophisticated color palette of blues, greys and golds in geometric patterns to create a serene space amidst New Orleans vibrancy. Twelve elegant new chandeliers along with warm neutral accents have been introduced throughout the space to provide depth and richness. The streamlined aesthetic continues into the Grand Salon, located across from the Grand Ballroom, which has been refreshed with new coffered ceilings and contemporary circular lighting fixtures that modernize the space.

The second level Exhibition Center has also been fully renovated utilizing a soothing blue color palette. The refurbished space has been renamed “Churchill,” paying tribute to the Winston Churchill Statue donated to the city in 1977 and located in front of the hotel entrance. Conceptualized to be utilized as one large room or seven separate spaces, Churchills offers a striking geometric striped carpet with vibrant hues of blue, gold and grey, and incorporates high recessed ceilings and oversized rectangular lighting fixtures. To echo the distinctive design, a new pre-function area includes details such as slate grey armchairs, modern bronze side tables and abstract wall paintings.

“To answer an increase in demand, these design changes are intended to provide more flexible meeting space options for our guests,” said Paul Scott, General Manager, Hilton New Orleans Riverside. “By adding dividing walls and upgrading the Hilton Exhibition Center into a multi-purpose function space, we are now providing groups with up to seven breakout options and a widened pre-function space that allows for easy registration and meeting breaks.”

With an increase in popularity of street food and food trucks in New Orleans, the hotel’s culinary team created an innovative way for guests to engage in the food preparation process with interactive cooking stations featuring 13 salsas that are made in-house. Public Belt, the hotel’s popular bar and lounge accommodating up to 85 people, offers live jazz music and craft cocktails inspired by the Storyville madams and introduced a hands-on mixology class for groups to craft the city’s signature Sazerac cocktail.

Hilton New Orleans Riverside recently opened Marketplace in the Riverside Complex serving Starbucks coffee, a variety of freshly baked goods and to-go menu items, and souvenirs from local artisans and famed New Orleans brands like Café du Monde.

With more than 130,000 square feet of available event space, Hilton New Orleans Riverside is popular with savvy international and domestic travelers and features an indoor connection to The Riverwalk Outlet Mall with more than 75 retailers and restaurants. The hotel boasts authentic dishes at Drago’s Seafood Restaurant, two outdoor pools and a 100,000-square-foot health and fitness center with tennis, basketball, and racquetball courts.

For more information on Hilton New Orleans Riverside, please call +1 504.561.0500 or visit hiltonneworleansriverside.com.

About Hilton Hotels & Resorts

Founded in 1919 as the flagship brand of Hilton Worldwide, Hilton Hotels & Resorts continues to build upon its legacy of innovation by developing products and services to meet the needs of savvy global travelers at more than 550 hotels across six continents. Hilton is the stylish, forward-thinking global leader in hospitality with Team Members shaping experiences in which every guest feels cared for, valued and respected. Access the latest news at news.hilton.com and begin your journey at www.hilton.com or www.hilton.com/offers for the latest hotel specials. Hilton Hotels & Resorts is one of Hilton Worldwide’s 12 brands.

About Hilton Worldwide

Hilton Worldwide (NYSE: HLT) is a leading global hospitality company, spanning the lodging sector from luxury and full-service hotels and resorts to extended-stay suites and focused-service hotels. For 95 years, Hilton Worldwide has been dedicated to continuing its tradition of providing exceptional guest experiences. The company's portfolio of twelve world-class global brands is comprised of more than 4,350 managed, franchised, owned and leased hotels and timeshare properties, with more than 720,000 rooms in 94 countries and territories, including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio - A Collection by Hilton, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton HHonors®. Visit news.hiltonworldwide.com for more information and connect with Hilton Worldwide at facebook.com/hiltonworldwide, twitter.com/hiltonworldwide, youtube.com/hiltonworldwide, flickr.com/hiltonworldwide, and linkedin.com/company/hilton-worldwide.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.