Appointments & Promotions

Hotel Californian Announces Executive Team

Seasoned Hospitality Experts Launch Santa Barbara's Newest Luxury Lifestyle Hotel

SANTA BARBARA, CA. March 9, 2017 – Santa Barbara’s most anticipated new luxury property, the Hotel Californian, is excited to announce the executive team to lead this 121- room coastal retreat. Having led some of the finest hotel properties in the world including the Hotel Bel Air in Los Angeles, Carlos Lopes brings his unparalled pedigree and experience to the Hotel Californian team as managing director. Industry veterans Warren Nocon and Ellen Adelman will join the Hotel Californian team to head up hotel operations and sales and strategic marketing. Together, Lopes, Nocon and Adelman bring decades of luxury hospitality experience to this elegant new addition to the Santa Barbara waterfront.

As the managing director of the Hotel Californian, Carlos Lopes brings his luxury management expertise to all facets of hotel operations. In this role, Lopes will ensure that all Hotel Californian services and facilities reflect the finest quality standards. Lopes resume’ includes: managing director and vice president of the Hotel Bel-Air; executive vice president of Rock Resorts; senior vice president of Rosewood Hotels & Resorts and senior vice president of Four Seasons Hotels and Resorts. Lopes innovative positioning and hotel management expertise and has earned prestigious awards and achievements, including a Forbes Five-Star rating for the Hotel Bel-Air and for the Cap Juluca resort on the island of Anguilla, a ranking as the No. 1 Beach Resort in the world.

General Manager Warren Nocon brings more than 20 years of hospitality experience to the Hotel Californian. Nocon will manage all aspects of the day-to-day operations at the Hotel Californian, including sales and marketing, revenue management, and food and beverage. Nocon most recently served as the general manager at the Colony Palms Hotel in Palm Springs and The Ambrose Hotel in Santa Monica. At the Colony Palms, Nocon created one of the liveliest and most soulful destinations in Palm Springs, attracting celebrity guests to this desert hideaway. Prior to Colony Palms, Nocon was a hotel operations leader for the SLS Hotel in Los Angeles.

Hotel Californian’s strategic marketing and sales director, Ellen Adelman joins the Hotel Californian team to lead the sales, marketing and public relations efforts for the grand opening of the hotel and to promote the property to meeting and wedding planners and the incentive and group markets. Adelman previously served as the vice president of marketing and sales for the opening of The Resort at Pelican Hill in Newport Coast, California and as the vice president of sales and marketing for the Shutters at the Beach and Hotel Casa del Mar in Santa Monica, California. Adelman has also served as the chief marketing and sales consultant for the opening of six new luxury properties around the world.

About Hotel Californian

One of the most anticipated hotel openings in 2017 will be Santa Barbara’s Hotel Californian. Featuring Spanish Colonial Revival architecture and a modern Moorish vibe, this unique coastal retreat will cater to the Hollywood elite, locals and international visitors alike. On the site of the original Hotel Californian, this State Street seaside destination has been meticulously crafted by developer Michael Rosenfeld featuring paseos, gardens, fountains and open plazas. A unique rooftop pool and event deck will provide unobstructed views of both the coastline and the Santa Ynez Mountains. Featuring a luxury Turkish-inspired spa, fashion boutique and casual dining options, the 121-room Hotel Californian is located adjacent to Santa Barbara’s vibrant Funk Zone and one block from Union Station. Its ballroom, event lawns and meeting spaces will provide memorable venues for weddings and group events. Interiors from celebrity designer Martyn Lawrence Bullard, will enhance the quintessential California Spanish Colonial architecture with Bullard’s unique Moorish inspired details.

Media Contact:
J Public Relations
hotelcalifornian@jpublicrelations.com
310-722-7066

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.