Acquisitions & Hotel Openings

Seven Hay Creek Hotels Properties Named to U.S. News & World Report

EXETER, N.H. March 9, 2017 – Hay Creek Hotels announced today that seven of its hotels have been named to the U.S News & World Report “Best Hotels List 2017”.

U.S. News analyzed more than 5,000 hotels to find the best in the USA, the Caribbean, Mexico, Canada and Europe, based on reputation among travel experts, guest reviews and hotel class ratings.

The Hay Creek Hotels properties named in the Best Hotels of 2017 list are: • Centennial Hotel, Concord, NH • Eagle Mountain House, Jackson, NH • Exeter Inn, Exeter, NH
• Wolfeboro Inn, Wolfeboro, NH • Breakwater Inn & Spa, Kennebunkport, ME • Yachtsman Lodge & Marina, Kennebunkport, ME
• Windham Hill Inn, West Townsend, VT

“Our company is both honored and humbled to be included on such a prestigious list of world class hotels” stated Norman MacLeod, Founder and President of Hay Creek Hotels. “We take great pride in our employees and the terrific work that they do, this is wonderful recognition for them and our management team”.

The Best Hotels methodology accounts for both expert and guest sentiment, in addition to industry accolades a hotel receives, the combination of which helps determine each hotel's rank. The Report is updated annually and can be viewed at: http://travel.usnews.com/Hotels/USA/ .

About Hay Creek Hotels Headquartered in Exeter, New Hampshire, Hay Creek Hotels is a development and management company specializing in upscale full service independent hotels and resorts.

For more information and to view our fine collection of distinctive hotels, Inns & Resorts please visit: www.haycreekhotels.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.