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Rosewood Tucker's Point Names Eva Chan as Director of Sales & Marketing

BERMUDA. March 6, 2017 - Rosewood Tuckerís Point, Bermudaís premier luxury resort, has appointed Eva Chan as director of sales and marketing. With over 20 years of luxury hospitality experience, Eva brings a wealth of knowledge and expertise to her new position. In this role, she will be responsible for developing and implementing innovative sales and marketing strategies for the award-winning 88-room property.

Eva joins Rosewood Tuckerís Point from Belle Mont Farm on Kittitian Hill, St. Kitts where she most recently served as director of sales. Prior to that role, she served as a travel consultant for the iconic Malliouhana, an Auberge Resort in Anguilla where she provided direction and counsel during the resortís re-opening. Her extensive experience also includes two years as director of sales & marketing at Anguillaís renowned Cap Juluca resort and seven years as travel industry sales manager at Four Seasons Resort Nevis. Additionally, Eva was previously with Rosewood Hotels & Resorts as part of the sales team that handled the Caribbean resorts.

ďWith Evaís depth of luxury resort experience, she is the perfect match for Rosewood Tuckerís Point,Ē said Paul Telford, managing director. ďI am thrilled to welcome her back to Rosewood and we look forward to the exciting initiatives she will bring to our property, especially as Bermuda gears up for the 35th Americaís Cup this coming May and June.Ē

Eva also served as global sales director at Preferred Hotel Group, where she provided sales and marketing support for member hotels and their four distinct brands. During her career, she has established strong relationships with top consortia affiliations including Virtuoso, Signature and Andrew Harper Q Club, and has been a presence at industry conferences and tradeshows such as ILTM (International Travel Luxury Market) and PURE.

About Rosewood Tuckerís Point

Rosewood Tuckerís Point is an 88-room, 240-acre residential and resort community with breath-taking vistas of Castle Harbour, Harrington Sound and the Atlantic Ocean. Opened in 2009, the resort was Bermudaís first new luxury hotel in over 40 years and its first-ever fractional ownership clubs in addition to whole ownership homes, the community affords residents and guests exceptional recreational facilities. These include the acclaimed 18-hole Tuckerís Point Golf Course, tennis courts and a croquet lawn, Bermudaís longest private pink-sand beach, a 12,000-square foot spa and fine dining restaurant, The Point. Visit www.rosewoodhotels.com/en/tuckerspoint/ for additional information.

Contact:
Charlotte Goodman
CGoodman@NikeComm.com
212 529 3400

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.