Business & Finance

Two Spire Hospitality Hotels Recognized in Prestigious Awards Program

CHICAGO, IL. March 6, 2017 - Spire Hospitality, one of the nation’s leading and most respected hotel management companies, proudly announces two Embassy Suites hotels in its portfolio - Embassy Suites by Hilton Portland Washington Square and Embassy Suites by Hilton Seattle Bellevue - as award recipients at the Embassy Suites by Hilton 2016 Brand Performance Awards, held last month in Las Vegas. Recognizing the top performers in the brand, the prestigious industry awards program recognized the Embassy Suites by Hilton Portland Washington Square property with the REVPAR Index Growth Award, while the Embassy Suites by Hilton Seattle Bellevue received the Make a Difference Award of Excellence in the Renovated Hotel category.

“The awards night celebration was a proud moment for both Embassy Suites properties honored and for Spire Hospitality,” said Bill DeForrest, president and ceo, Spire Hospitality. “Embassy Suites by Hilton Portland Washington Square was invited to the stage in celebration of the hotel’s 22 percent revenue growth over the prior year, and Embassy Suites Bellevue received the coveted Make a Difference Award for their remarkable 2016 renovation. The recognition at this event further showcases the properties’ continued commitment to brand excellence.”

Embassy Suites by Hilton Brand Performance Awards recipients are reviewed through a nomination process and selected by criteria including outstanding performance and focus on brand pillars.

“The extraordinary effort which our teams bring to work each day is what earns recognition like this,” said Scott Youngblood, general manager, Embassy Suites by Hilton Portland Washington. “The drive, flexibility, creativity and indomitable spirit of all associates at these properties create amazing results.”

Embassy Suites by Hilton Seattle Bellevue, part of Hilton Worldwide’s global brand of upscale, all-suite hotels, completed their multi-million dollar renovation under the management of Spire Hospitality last year. The renovation included updates to all the 240 guest suites, in-house restaurant and other public places, featuring sleek, contemporary design with a sophisticated color palette. The hotel boasts a premier location near downtown Bellevue and Seattle.

The Embassy Suites by Hilton Portland Washington Square also recently completed a multi-million dollar renovation featuring fresh amenities, new atrium and community spaces, upgraded meeting space, improved indoor pool and whirlpool, and rebranded Cascadia restaurant and modernized two-room suites. The hotel is located 15 minutes from downtown Portland, less than 25 miles from Portland International Airport and across the street from Washington Square Mall, convenient for business and leisure travelers.

Embassy Suites by Hilton Portland-Washington Square and Embassy Suites by Hilton Seattle Bellevue both participate in the Hilton HHonors® loyalty program. Members of the program always get the lowest price with their Best Price Guarantee, along with HHonors Points, free standard Wi-Fi, access to digital check-in and Digital Key, and no hidden fees, only when they book directly through Hilton.

For reservations or more information, visit Embassy Suites by HIlton Seattle Bellevue at www.embassysuitesbellevue.com or call +1 425-644-2500. For reservations or more information on Embassy Suites by Hilton Portland-Washington Square, visit www.portlandembassysuites.com or call 503-644-4000.

About Spire Hospitality

Spire Hospitality, based in Chicago, Ill., is a third-party operator of 6,293 room keys and nearly 400,000 square feet of meeting space in hotels including unique independents and across celebrated brands such as Hilton Hotels & Resorts, (IHG) InterContinental Hotels Group, (MAR) Marriott International. Spire Hospitality offers expertise in all facets of hospitality management and is committed to preserving, protecting and enhancing the value of hotel real estate. For more information, visit www.spirehotels.com.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.