Appointments & Promotions

Kaanapali Beach Hotel Sets Record As Most Awarded Hotel By HAWAII Magazine's 2017 Readers' Choice Awards

Hawaii's Most Hawaiian Hotel Recognized As

LAHAINA, HI. March 6, 2017 – Kaanapali Beach Hotel receives a record-breaking number of accolades from HAWAII Magazine’s 2017 Readers’ Choice Awards. Hawaii’s Most Hawaiian Hotel received 12 #1 rankings in various categories including “Number #1 Hotel,” “Best Maui Hotel or Resort for Families,” “Best Maui Hotel or Resort for a Romantic Getaway,” “Best Hotel or Resort Staff,” amongst many others. Its sister property, The Plantation Inn, located in the historic district of Lahaina, was voted “Number Two Best Bed & Breakfast or Inn,” one ranking up from last year.

“It is an honor to receive these impressive awards for both properties,” said Mike White, general manager of Kaanapali Beach Hotel. “We are incredibly thankful to our guests for their support and loyalty. Our passion and commitment to excellence enables us to continue to offer authentic experiences to our guests.”

The HAWAII Magazine Readers’ Choice Awards are a result of an extensive reader survey conducted by the magazine. Thousands of mainland U.S., Hawaii and international readers participated in the 98-category survey, rating everything from the best Hawaiian hotels and resorts, bed-and-breakfasts and inns, beaches and activities, to the best places to eat, scenic road trips, fashion designers and coastlines in Hawaii. HAWAII Magazine tallied the picks of more than 200,000 surveys to arrive at the final award-winner list, in which Kaanapali Beach Hotel and The Plantation Inn were awarded the following rankings:

Kaanapali Beach Hotel:
•No. 1 Best Maui Hotel or Resort for a Long Vacation
•No. 1 Best Maui Hotel or Resort for a Romantic Getaway
•No. 1 Best Maui Hotel or Resort for Families
•No. 1 Best Maui Hotel or Resort Guest Services Program
•No. 1 Best Hotel or Resort Staff
•No. 1 Best Maui Hotel or Resort with the Best Aloha Spirit
•No. 1 Best Maui Mid-Range Hotel or Resort
•No. 1 Best Maui Value Hotel
•No. 1 Best Maui Bar or Lounge: Tiki Terrace
•No. 1 Best Maui Buffet: Tiki Terrace
•No. 1 Best Maui Hotel or Resort Restaurant: Tiki Terrace
•No. 1 Best Maui Bartender: Dale at Tiki Bar & Grill
•No. 2 Best Maui Boutique Hotel
•No. 4 Best Maui Luxury Hotel or Resort
•No. 3 Best Maui Resort Wedding Spot

The Plantation Inn: •No. 2 Best Maui Bed & Breakfast or Inn

A complete list of the Readers’ Choice Award winners can be found in the March/April 2017 issue of HAWAII Magazine.

About Kaanapali Beach Hotel:

The beachfront, 432-room Kaanapali Beach Hotel is set majestically on a three-mile stretch of sandy beach along the sunny western shores of Maui, making it an ideal setting for a memorable Hawaiian experience. Kaanapali Beach Hotel offers a variety of free cultural activities for the entire family, cementing its status as Hawaii’s Most Hawaiian Hotel. These include a sunset hula show, live Hawaiian entertainment, hula and ukulele lessons, lei making, cultural garden tours, lauhala weaving and ocean activities. Each visit also includes the Farewell Lei Ceremony. For more information and reservations, visit www.kbhmaui.com or call 1-800-262-8450.

About The Plantation Inn:

The Plantation Inn is Maui’s premier boutique bed and breakfast, and is the sister property of Kaanapali Beach Hotel. Less than two blocks from the Pacific Ocean in the historic district of Lahaina, the Inn is complete with plantation style décor and modern amenities that provide a quiet, private, and luxurious setting with an emphasis on personalized attention. The Plantation Inn is also home to Gerard’s Restaurant, a Forbes 4-Star French restaurant offering contemporary island French cuisine. www.theplantationinn.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.