Acquisitions & Hotel Openings

Real Hospitality Group and Owners Joy Construction Celebrate Grand Opening of the Four Points Manhattan Midtown West

Hotel marks the 21st Marriott branded hotel to open in the company portfolio

OCEAN CITY, MD. March 1, 2017 - Real Hospitality Group (RHG) announced today the grand opening of the Four Points by Sheraton Manhattan Midtown West at the Hudson Yards development in Midtown Manhattan.

Owned by Joy Construction and managed by Real Hospitality Group, the newly constructed Four Points Manhattan Midtown West offers 148 spacious guest rooms with many offering panoramic views of the Hudson River, a 24-hour fitness center, a business center in addition to high speed and free Wi-Fi throughout the hotel. Guests will enjoy full-service dining in the hotel restaurant and the brand’s iconic Best Brews and BBQ™, which features refreshing local beers on tap and seasonal BBQ-style appetizers at the hotel lounge. The hotel is located near Hudson Yards - one of the most buzzed about new developments in Manhattan - which is experiencing a development boom in New York City not seen in generations with over 17 million square feet of space for new tenants as well as the upcoming expansion of the High Line. The hotel is close to numerous corporate offices & Fortune 100 relocations, Madison Square Garden, Penn Station, Jacob K. Javits Convention Center in addition to top attractions the Empire State Building, Times Square and the Broadway Theater District, making it the perfect venue and timing for the Four Points to open.

“Our staff is already providing unparalleled levels of service, and expect the hotel to be an outstanding leader in guest engagement,” comments Ben Seidel, President and CEO of Real Hospitality Group. “The location is exceptional, close to the burgeoning and booming development that is Hudson Yards and a short walk to Penn Station and the expanded futuristic subway line. This newly developed part of the city is underserved from a hotel perspective, and we are excited to be one of the first to move in and complements our presence in the city.”

Ownership committed to delivering an upscale product, with design elements that provide a fresh sense of style and comfort for their guests. “Our goal was to deliver a best in class hotel that would that would be accretive to the transformation of the most exciting neighborhood in New York City. We are very proud to be adding such a high-quality product to both the Marriott and Real Hospitality Group portfolios,” comments–Eli S. Weiss Managing Member Tenth Avenue YYY LLC.

About Real Hospitality Group

Real Hospitality Group (RHG) is headquartered in Ocean City, MD with a regional office in Midtown Manhattan in New York City. The Real Hospitality Group portfolio includes 76 hotel properties with an inventory of more than 9,659 rooms in gateway cities that include New York, Philadelphia, Miami, Boston, and locations in Syracuse, Newark, Wilmington and Rehoboth Beach, DE, Montauk, New York, and Ocean City, MD. The company is a recognized service provider for Marriott, Hilton, Starwood, Hyatt, Wyndham, IHG, and the Choice Hotels brands, as well as established diverse collection of independent and lifestyle hotels. RHG focuses on total service property management, revenue performance, guest experience and business development for investors in the lodging sector. For more information, please visit the company website at www.realhospitalitygroup.com.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.