Appointments & Promotions

Jose Pascual Fernández Estevan Named Director of Food and Beverage for New Grand Velas Los Cabos Resort

CABO SAN LUCAS, MX. February 28, 2017 – Jose Pascual Fernández Estevan has been named Director of Food & Beverage for the new Grand Velas Los Cabos Resort, effective immediately. In his new position, he is responsible for overseeing the restaurants and bars, 24-hour in-room dining, and catering services of the “Beyond All-Inclusive, Beyond All Compare” resort which opened in December 2016.

With over 10 years’ experience in the hospitality industry, Fernández’s work has taken him from Paris to Egypt and throughout Mexico. Most recently, he acted as Food & Beverage Director of Secrets Vallarta Bay & Now Amber Resort & Spa in Puerto Vallarta, Mexico. Prior to, he gained experience in Secrets Puerto Los Cabos Resort & Spa, Coral Sea Sensatori Sharm El Seikh, and the AAA Five Diamond Occidental Royal Hideaway Playacar Resort in Riviera Maya, Mexico, to name a few. Fernández is fluent in Spanish, French and English.

For reservations or additional information, please call 1-888-407-4869 or visit http://loscabos.grandvelas.com/.

About Grand Velas Los Cabos

The new Grand Velas Los Cabos on Mexico’s Baja Peninsula is the fifth property of the Velas Resorts. Located between Cabo San Lucas and San Jose del Cabo, the $150 million beachfront property offers the next generation of all-inclusive amenities and facilities with dramatic ocean views and unique spaces infusing every area of the resort. All 304 ocean view suites are over 1,180 sq. ft. with private terraces and some personal plunge pools while duplex wellness suites have designated wellness amenities and insuite juice bars. Grand Velas Los Cabos features five gourmet restaurants with an extensive beverage program and wine based features inspired by the proximity to the region producing Mexico’s fine wines. A staff ratio of 3 to 1; 16,370 sq. ft. convention center with the capability for 20 breakout rooms; 35,000 sq. ft. Leading Spa with 16 treatment rooms and hydrotherapy facility; three pools; and pool and beach concierges are available. Rounding out the list of amenities and services are a Life Fitness Center with personal trainers, exercise programs, yoga, Pilates and meditation; recreational activities program; separate teens’ and kids’ club facilities and activities program; 24-hour personalized butler concierge service; and 24-hour insuite service. Opening in February, a gallery of contemporary art will continue the company’s commitment to bringing the art, fashion and culture of Mexico to guests. The curved, half-moon design of the hotel catches eyes along the corridor with an iconic grand entrance that’s open air, three stories high and over 300 ft. above sea level. All of this beachfront, just 35 minutes from the Los Cabos International Airport which directly services over 40 destinations in the United States, Canada and Latin America. Velas Resorts are operated by Eduardo Vela Ruiz, owner, founder and president of Velas Resorts, with brother Juan Vela by his side, vice president of Velas Resorts. For reservations or additional information, please call 1-888-407-4869 or visit http://loscabos.grandvelas.com.

Contact:
Megan Sterritt
sterritt@kwepr.com
786.247.4812

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.