Business & Finance

First Hospitality Group, Inc.'s Crowne Plaza Milwaukee West Receives Weddingwire's 2017 Couples' Choice Award for Best Ceremony & Venue Space

ROSEMONT, IL. February 28, 2017 - based First Hospitality Group, Inc. (FHG) announced today that its Crowne Plaza Milwaukee West hotel has been awarded a 2017 Couples’ Choice Award as the Best Ceremony & Reception Venue. The award, which is hosted by WeddingWire, the leading global online marketplace connecting consumers with event and creative professionals, recognizes the top five percent of local wedding professionals who demonstrate excellence in quality, service, responsiveness, and professionalism. First Hospitality Group, Inc. President and CEO Robert Habeeb made the announcement.

“We are honored that the Crowne Plaza Milwaukee West has been recognized with such an esteemed award,” said Habeeb. “As we strive to provide the best guest experience possible, we appreciate the time that our guests took to review our business on WeddingWire and are overwhelmed by the positive feedback. We look forward to highlighting our award-winning space to the public during the Wedding Showcase.”

The WeddingWire Couples’ Choice Awards winners are given to the top local wedding professionals across more than 20 service categories, from wedding venues to wedding photographers, based on their professional achievements from the previous year. Winners are determined based on reviews from real newlyweds and their experiences working with the particular professional. As a Couples’ Choice Awards® winner, the hotel will be highlighted on WeddingWire, which is comprised of more than 200,000 wedding professionals in the U.S.

The Crowne Plaza Milwaukee West, centrally located in the Greater Milwaukee Area, is just 15 minutes from the General Mitchell International Airport (MKE), 10 minutes west of Downtown Milwaukee and only a few miles away from Miller Park, the Milwaukee Zoo, and the Wisconsin State Fair park and expo grounds. A state-of-the-art, full-service hotel that offers the ideal location for your wedding, this Crowne Plaza hotel features 198 rooms and over 7,900 sq. ft. of flexible meeting space, including an elegant ballroom which can hold up to 300 guests, a 24- hour fitness center, swimming pool, business center and Innovation Restaurant & Lounge.

First Hospitality Group, Inc. (FHG) was recognized in Forbes America’s Best Midsize Employers 2016. FHG received a #28 ranking out of the 250 best midsize employers in the country, #1 in the travel category and #3 amongst all of America’s best travel companies. For more information about FHG, visit www.fhginc.com or follow them on Facebook at @FHGinc and Twitter at @FHGroup_Inc.

About First Hospitality Group

First Hospitality Group, Inc. (FHG) is a leading hotel management, acquisition and development company with more than 30 years of award-winning experience. FHG’s unique people-driven professional culture fosters a team of highly skilled and motivated hospitality experts who consistently deliver outstanding property level performance, as well as memorable and engaging guest experiences. Headquartered in Chicago, FHG’s portfolio features 19 brands and 46 properties throughout the Midwest. Recognized in Forbes America’s Best Midsize Employers 2016, FHG received a #28 ranking out of the 250 best midsize employers in the country, #1 in the travel category, and #3 amongst all of America’s best travel companies. For more information, visit,www.fhginc.com.

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.