Business & Finance

First Hospitality Group, Inc.'s Crowne Plaza Milwaukee West Receives Weddingwire's 2017 Couples' Choice Award for Best Ceremony & Venue Space

ROSEMONT, IL. February 28, 2017 - based First Hospitality Group, Inc. (FHG) announced today that its Crowne Plaza Milwaukee West hotel has been awarded a 2017 Couples’ Choice Award as the Best Ceremony & Reception Venue. The award, which is hosted by WeddingWire, the leading global online marketplace connecting consumers with event and creative professionals, recognizes the top five percent of local wedding professionals who demonstrate excellence in quality, service, responsiveness, and professionalism. First Hospitality Group, Inc. President and CEO Robert Habeeb made the announcement.

“We are honored that the Crowne Plaza Milwaukee West has been recognized with such an esteemed award,” said Habeeb. “As we strive to provide the best guest experience possible, we appreciate the time that our guests took to review our business on WeddingWire and are overwhelmed by the positive feedback. We look forward to highlighting our award-winning space to the public during the Wedding Showcase.”

The WeddingWire Couples’ Choice Awards winners are given to the top local wedding professionals across more than 20 service categories, from wedding venues to wedding photographers, based on their professional achievements from the previous year. Winners are determined based on reviews from real newlyweds and their experiences working with the particular professional. As a Couples’ Choice Awards® winner, the hotel will be highlighted on WeddingWire, which is comprised of more than 200,000 wedding professionals in the U.S.

The Crowne Plaza Milwaukee West, centrally located in the Greater Milwaukee Area, is just 15 minutes from the General Mitchell International Airport (MKE), 10 minutes west of Downtown Milwaukee and only a few miles away from Miller Park, the Milwaukee Zoo, and the Wisconsin State Fair park and expo grounds. A state-of-the-art, full-service hotel that offers the ideal location for your wedding, this Crowne Plaza hotel features 198 rooms and over 7,900 sq. ft. of flexible meeting space, including an elegant ballroom which can hold up to 300 guests, a 24- hour fitness center, swimming pool, business center and Innovation Restaurant & Lounge.

First Hospitality Group, Inc. (FHG) was recognized in Forbes America’s Best Midsize Employers 2016. FHG received a #28 ranking out of the 250 best midsize employers in the country, #1 in the travel category and #3 amongst all of America’s best travel companies. For more information about FHG, visit www.fhginc.com or follow them on Facebook at @FHGinc and Twitter at @FHGroup_Inc.

About First Hospitality Group

First Hospitality Group, Inc. (FHG) is a leading hotel management, acquisition and development company with more than 30 years of award-winning experience. FHG’s unique people-driven professional culture fosters a team of highly skilled and motivated hospitality experts who consistently deliver outstanding property level performance, as well as memorable and engaging guest experiences. Headquartered in Chicago, FHG’s portfolio features 19 brands and 46 properties throughout the Midwest. Recognized in Forbes America’s Best Midsize Employers 2016, FHG received a #28 ranking out of the 250 best midsize employers in the country, #1 in the travel category, and #3 amongst all of America’s best travel companies. For more information, visit,www.fhginc.com.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.