Business & Finance

Yuk Tung Properties Sdn. Bhd. and IHG to Develop a 338-Room Crowne Plaza Hotel in Downtown Kuala Lumpur

KUALA LUMPUR, MY. February 27, 2017 - InterContinental Hotels Group (IHG®), one of the world’s leading hotel companies, today announces the signing of a management agreement with Yuk Tung Properties Sdn. Bhd. to develop a 338-room Crowne Plaza hotel in downtown Kuala Lumpur.

Scheduled to open by 2021, the new Crowne Plaza Kuala Lumpur City Centre will be located along Jalan Yap Kwan Seng, a vibrant street lined with embassies, trendy restaurants and bars and within walking distance from the renowned Petronas Twin Towers, which forms part of the Kuala Lumpur City Centre, or “KLCC” area. KLCC is the central heart of the Golden Triangle downtown district of Kuala Lumpur, and includes KLCC Park, a 50-acre tropical landscape park regarded as one of the top three public parks in the world, all but a stone’s throw away from the hotel.

The hotel will offer business travellers accommodation close to major commercial areas in the city’s central business district. Guests will have access to a fully-equipped business centre and seven versatile meeting spaces which can be transformed to suit a range of functions and events. The hotel will also feature a wide range of food and beverage options at the all-day dining, specialty restaurants and Sky Bar, as well as an outdoor swimming pool and fitness centre for guests to recharge at during their downtime.

Harwood, Vice President, Operations, South East Asia and Korea, IHG, commented: “With the AEC coming together we see greater opportunities for intra-regional travel. Coupled with the launch of the High Speed Rail linking Singapore and Kuala Lumpur in 2026, we’re confident the city will welcome even more visitors in the coming years. The opening of Crowne Plaza Kuala Lumpur City Centre will help cater to the influx of business travellers coming in from all over Asia and we are delighted to partner with Yuk Tung Properties to bring the Crowne Plaza brand into Kuala Lumpur.”

According to Yuk Tung Properties Sdn. Bhd.,“Kuala Lumpur is booming as a travel destination with the Kuala Lumpur International Airport seeing close to 11 million business and leisure travellers every year. There is a huge opportunity to deliver great experiences to guests travelling for business and leisure and we look forward to working with IHG to open Crowne Plaza Kuala Lumpur City Centre in the heart of Kuala Lumpur.”

Crowne Plaza is one of the fastest growing hotel brands in the world with nearly 400 hotels in more than 63 countries worldwide, including 71 hotels across the Asia, Middle East and Africa (AMEA) region.

IHG currently has five hotels across three brands in Malaysia: InterContinental, Holiday Inn and Holiday Inn Express which debuted in the country with Holiday Inn Express Kuala Lumpur City Centre last year. Eight hotels will open in the country over the next three to five years.

About IHG

IHG® (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Holiday Inn® Hotels & Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®. IHG franchises, leases, manages or owns nearly 5,200 hotels and 770,000 guest rooms in almost 100 countries, with nearly 1,500 hotels in its development pipeline. IHG also manages IHG® Rewards Club, the world’s first and largest hotel loyalty programme with more than 100 million enrolled members worldwide. InterContinental Hotels Group PLC is the Group’s holding company and is incorporated in Great Britain and registered in England and Wales. More than 350,000 people work across IHG’s hotels and corporate offices globally. Visit www.ihg.com for hotel information and reservations.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.