Appointments & Promotions

Atlantis, Paradise Island Appoints Audrey Oswell as Chief Operating Officer and Wendy Blaney as Senior Vice President of Sales

PARADISE ISLAND, BS. February 27, 2017 – Atlantis, Paradise Island announces the appointments of Audrey Oswell as Chief Operating Officer and Wendy Blaney as Senior Vice President of Sales for Atlantis, Paradise Island resort in The Bahamas. Under the leadership of Howard C. Karawan, President and Managing Director of Atlantis, Paradise Island these dynamic executives will be working towards a new vision for the iconic resort. Set to re-launch in June 2017, Atlantis will introduce enticing experiences, lifestyle partnerships and distinct new amenities that will speak to a new generation of families, couples, friends and colleagues.

A hospitality and gaming veteran with over 30 years of experience, Audrey Oswell has made her return to Atlantis after previously holding the position of Chief Operating Officer for Seneca Gaming. Throughout her career, Audrey has served in top executive leadership positions, including senior management roles at Caesars Atlantic City, the Cosmopolitan and Fountainbleau Las Vegas. Known for her innovative and integrated approach to operations, Audrey assists in developing new concepts and creating outstanding programs. At Atlantis, Audrey will work alongside the executive leadership team, managing the business and operational aspects to continue making significant strides to the resort experience.

Wendy Blaney joins Atlantis with more than 25 years of experience in the hospitality industry. Wendy most recently served as Director, In Market East & Atlantic City for Caesars Entertainment where she managed a team of 25 regional and national sales managers. Her responsibilities included building and managing Caesars Entertainment’s eastern division in-market sales efforts in Las Vegas and Atlantic City. At Atlantis, she will be responsible for developing and overseeing the resorts group, leisure and call center sales strategy while setting goals to achieve revenue targets.

“Audrey and Wendy will be tremendous assets to bring the new Atlantis vision to life,” said Karawan. “They have the expertise, passion and drive to ensure that we continue delivering a guest experience that is unparalleled. I am excited for travelers to see what the future has in store for Atlantis, as we propel the resort’s status as the top travel destination where fun, education, culture and purpose all come together. The best is yet to come.”

About Atlantis, Paradise Island resort, The Bahamas

Atlantis, Paradise Island is a unique, ocean-themed destination located on Paradise Island, The Bahamas, and features a variety of accommodations, all built around a 141-acre waterscape comprised of over 20 million gallons of fresh and saltwater lagoons, pools and habitats. Home to the largest open-air marine habitat in the world, there are over 50,000 marine animals in lagoons and displays, including The Dig, a maze of underwater corridors and passageways providing a journey through ancient Atlantis. Atlantis is home to Aquaventure, a non-stop water experience consisting of thrilling water slides, a mile-long river ride with high intensity rapids and wave surges, and never-before-seen special effects. Dolphin Cay, the resort’s interaction and education center, was created with the goal of enlightening visitors about the wonders of these remarkable ocean inhabitants. The Cove Atlantis, a 600-room resort, features oversized rooms with a step down living space, spectacular designs by acclaimed interior architects Jeffrey Beers and David Rockwell, unprecedented services and amenities, private all-adult and family pools, lavish cabanas and breathtaking views of the ocean. Atlantis is also known as THE culinary destination in The Caribbean with a collection of restaurants from world-renowned chefs including Nobu Matsuhisa, Jean-Georges Vongerichten, and Todd English. The resort boasts an impressive collection of luxury boutiques and shops, casino, and the largest conference center, meeting and convention facilities in The Caribbean. For further information about Atlantis, Paradise Island, visit AtlantisBahamas.com. For reservations, call your travel agent or 800-ATLANTIS. Both low and high resolution color photography of Atlantis, Paradise Island is available at news.atlantis.com. If you are new user to this site, please complete the online registration to be granted access to the online newsroom. Atlantis can be found on Facebook at www.facebook.com/Atlantis, on Twitter at www.twitter.com/AtlantisResort, and on Instagram at www.instagram.com/AtlantisRe

Contact:
Claire Skinner
claire@ldpr.com
212-696-0660 x3785

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.