Appointments & Promotions

Bill Jankowski Named Assistant General Manager of Live! Lofts Hotel

HANOVER, MD. February 23, 2017 - The Cordish Companies today announced the promotion of BILL JANKOWSKI to Assistant General Manager of its LIVE! LOFTS hotel in Hanover, Maryland.

As the new Assistant General Manager of the flagship boutique hotel, Mr. Jankowski will be responsible for the day-to-day management and operations of Live! Lofts, and will ensure implementation of the Live! brand strategy to exceed guest expectations.

Mr. Jankowski has been a member of the Live! family since its inception in 2012, previously serving in the roles of General Manager of Restaurants and Chef De Cuisine at Live! Casino & Hotel. Prior to joining Live!, he served as the Executive Sous Chef at The Golf Club at South River. He volunteers for both the Anne Arundel Community College Foundation and the Ronald McDonald House.

Live! Lofts is a newly-acquired hotel property in Hanover, MD centrally located minutes from Live! Casino & Hotel, Arundel Mills, Baltimore, Annapolis and Washington, DC. A $3 million renovation is underway to transform Live! Lofts into a chic, first-class boutique hotel that will sport a new look in Summer 2017. Live! Lofts features 250 spacious suites with in-room amenities such as refrigerators, MP3 alarm clocks, and fully equipped kitchens in suites. The hotel features complimentary shuttle service to Live! Casino & Hotel, BWI Airport, Amtrak, Light Rail, Marc train stations, and Arundel Mills Mall; complimentary WiFi; a 24-hour business center; stylish lounge; full-service restaurant and in-room dining service; modern fitness center; heated indoor pool; and free parking for vehicles of all sizes.

For more information about Live! Lofts, visit www.marylandlivecasino.com.

About The Cordish Companies

The Cordish Companies' origins date back to 1910 and encompass four generations of privately-held, family ownership. During the past ten decades, The Cordish Companies has grown into a global leader in Commercial Real Estate; Coworking Spaces; Entertainment Districts; Gaming; Hotels; International Development; Private Equity; Residential; Restaurants; and Sports-Anchored Developments. One of the largest and most respected developers in the world, The Cordish Companies has been awarded an unprecedented seven Urban Land Institute Awards for Excellence for public-private developments that are of unique significance to the cities in which they are located. Prime examples are The Cordish Companies' prominent role in the redevelopment of Baltimore's world famous Inner Harbor; Philadelphia, PA; Atlantic City, NJ; Charleston, SC; Houston, TX; Louisville, KY; Kansas City, MO and St. Louis, MO. In addition, The Cordish Companies has developed and operates multiple highly acclaimed entertainment destinations throughout the United States which welcome over 50 million visitors per year and are the most visited destinations in their respective regions. Over the generations, The Cordish Companies has remained true to the family's core values of quality, entrepreneurial spirit, long-term personal relationships and integrity. As a testimony to the long-term vision of its family leadership, The Cordish Companies still owns and manages virtually every business it has created. For more information visit www.cordish.com or follow us on Twitter. "The Cordish Companies," "The Cordish Company" and "Cordish" are trademarks used under license by independent corporations, legal liability companies and partnerships ("Cordish Entities"). Each Cordish Entity is a separate, single-purpose legal entity that is solely responsible for its obligations and liabilities. No common operations or financial interdependency, and no intermingling of assets or liabilities of the Cordish Entities exists, or should be deemed to exist, as a result of the potential common reference to multiple independent entities operating under the names "Cordish," "The Cordish Companies" or "The Cordish Company" here or elsewhere.

Contact:
Carmen E. Gonzales
carmen.gonzales@marylandlivecasino.com
443-842-1992

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.