Business & Finance

Knoxville to Welcome The Tennessean Hotel as Part of Benchmark's Gemstone Collection

HOUSTON, TX. February 21, 2017- The Woodlands – The TENNESSEAN Hotel, a premier luxury hotel, will open in Downtown Knoxville this April as part of the Gemstone Collection brand of BENCHMARK®, a global hospitality company. Benchmark will operate the property, which boasts 82 guest rooms and 12 luxury residences in the World’s Fair Park. The park sits on the perimeter of the University of Tennessee campus, a strong partner of the new hotel.

“Knoxville is a vibrant, thriving hub for business and leisure travel and now one of the hottest hotel markets in the US,” said Alex Cabañas, CEO of Benchmark. “The TENNESSEAN Hotel, with its exceptional location, modern luxury and commitment to the highest levels of personalized service, make it ideal for our new Gemstone Collection.”

The hotel is being developed on the grounds of the 1982 World’s Fair Park and adjacent to the many attractions of Downtown Knoxville. Guests of The TENNESSEAN Hotel can enjoy the city’s exciting and diverse arts, theater and culinary scene, shop in the boutiques of Market Square, take a cruise on the Tennessee River, visit the acclaimed Knoxville Zoo, and take in several historic sites in the area.

Knoxville offers spectacular scenery and outdoor recreational opportunities in the many parks and the legendary Great Smoky Mountains overlooking the city. The TENNESSEAN is happy to call Regal Cinema, The Knoxville Museum of Art, The Knoxville Symphony Orchestra, 10 local craft breweries and several Blackberry Farm chef-inspired restaurants neighbors. It is also home to a range of major businesses encompassing defense, entertainment, technology, transportation and engineering. Easily reached via Interstate Routes 40 and 275, The TENNESSEAN Hotel is just 14 miles from McGhee Tyson Airport.

The TENNESSEAN ~ an authentic East Tennessee experience

The TENNESSEAN is more than a hotel – it will be an authentic East Tennessee experience, from the imaginative contemporary décor to the spirit of Southern Hospitality that imbues the professional staff. The hotel’s interior design will reflect the flow of the nearby Tennessee River, and the property’s logo features the state of Tennessee flower, the Iris. Tennessee craftsmen with Hackney Furniture in Sneedville, Tennessee, have produced furnishings for each guestroom and common area. The hotel’s 82 luxurious guest rooms and suites are spacious and equipped with luxury services such as turndown service, robe and slippers, in-room safe as well as hotel essentials such as workstation desk, Illy coffee makers.

Dining at The TENNESSEAN

The TENNESSEAN is committed to sustainable culinary practices and features meats, cheeses and produce from the region in The Drawing Room, the hotel’s lounge and bar. These farm-to-table menus change with the seasons. Tennessee’s legendary whiskey and locally brewed craft beers bring a new dimension to the hotel’s bar offerings, which feature Knoxville’s largest selection of Tennessee Small Batch Whiskey. The Drawing Room offers superb views of the World’s Fair Park, Clingmans’s Dome (the highest point in the Smokey Mountains) and the iconic Sunsphere.

Meetings & Events

The Park Pavilion, located adjacent to The TENNESSEAN, offers 16,000 square feet of luxury indoor venue space with an option for outdoor space at Knoxville’s pristine World’s Fair Park. Event breakout spaces, pre-function space, floor-to-ceiling air curtains and hidden service hallways make this flexible space suitable for any event, function, conference or reception. Within the hotel is the Boardroom, which features Butler Service.

Private Residences at The TENNESSEAN

The hotel offers 12 luxury residences on the top two floors (6 and 7) ranging from approximately 1,880 square feet to 2,380 square feet. Each residence boasts contemporary style and superior finishes, such as floor-to-ceiling operable windows, gourmet kitchen with Viking appliances, gas cooktop and fireplace and spa-inspired bathrooms. Exceptional amenities include a state-of-the-art fitness center, access to The Drawing Room, gated garage parking, dedicated private storage, valet parking and room service.

For more information on The TENNESSEAN, visit www.thetennesseanhotel.com.

About Benchmark®

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’s iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations. BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience. BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. BENCHMARK, a global hospitality company, is based in The Woodlands (Houston), Texas, and has regional offices in Park City, Utah; Miami, Florida; New Brunswick, New Jersey; Seattle Washington; and Tokyo, Japan. www.benchmarkglobalhospitality.com

Contact:
Ken Ellens
KenEllens@aol.com
201-758-2864

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.