Appointments & Promotions

First Hospitality Group, Inc., Names Sylwia Oak General Manager of the Hilton Garden Inn Minneapolis Airport Mall of America

ROSEMONT, IL. February 21, 2017 – Rosemont, Illinois-based First Hospitality Group, Inc. (FHG) announced today that it has promoted Sylwia Oak from Director of Operations to General Manager at its Hilton Garden Inn Minneapolis Airport Mall of America. First Hospitality Group, Inc. President and CEO Robert Habeeb made the announcement.

In this role, Sylwia will be responsible for running a smooth and profitable operation, and will serve as the key point-person for guests and associates, ensuring that service and hospitality standards are maintained. She will also oversee the hotel sales efforts and address all daily guest and associate concerns at the hotel, as well as manage all operational functions of the hotel, including the front office, housekeeping, food and beverage and maintenance.

"Sylwia has nearly 17 years of experience in the hospitality industry and we are honored to have her join our leadership team,” said Habeeb. “Her ability to quickly think on her feet, paired with her passion to achieve guest satisfaction and surpass financial goals makes her a perfect fit for this position, and we look forward to seeing her utilize her skills to help develop future leaders for the company.”

Sylwia began working at First Hospitality Group in 2013 as the Director of Housekeeping at the company’s Hilton Garden Inn St. Paul/Oakdale. In 2014, she was promoted to Assistant General Manager at the same property. In late 2015, she was promoted to Director of Operations at the Hilton Garden Inn Minneapolis Downtown and most recently to General Manager at the Hilton Garden Inn Minneapolis Airport Mall of America. Sylwia attended DePaul University for International Studies and is pursuing a Tourism/Hospitality Management degree from Roosevelt University.

Located at 1601 East American Blvd., the hotel is conveniently located less than one-half mile from the Mall of America® and just six minutes from the Minneapolis–Saint Paul International Airport. Other attractions within close proximity include the Bloomington Family Aquatic Center, the Center for the Arts, and an Olympic-sized ice rink at the Bloomington Ice Garden.

First Hospitality Group, Inc. (FHG) was recognized in Forbes America’s Best Midsize Employers 2016. FHG received a #28 ranking out of the 250 best midsize employers in the country, #1 in the travel category and #3 amongst all of America’s best travel companies. For more information about FHG, visit www.fhginc.com or follow them on Facebook at @FHGinc and Twitter at @FHGroup_Inc.

First Hospitality Group, Inc. (FHG) is a leading hotel management, acquisition and development company with more than 30 years of award-winning experience. FHG’s unique people-driven professional culture fosters a team of highly skilled and motivated hospitality experts who consistently deliver outstanding property level performance, as well as memorable and engaging guest experiences. Headquartered in Chicago, FHG’s portfolio features 19 brands and 46 properties throughout the Midwest. Recognized in Forbes America’s Best Midsize Employers 2016, FHG received a #28 ranking out of the 250 best midsize employers in the country, #1 in the travel category, and #3 amongst all of America’s best travel companies. For more information, visit,www.fhginc.com.

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Eco-Friendly Practices: The Value of Sustainability
The hotel industry continues to make remarkable progress in implementing sustainability policies and procedures in their properties throughout the world. As a result, they continue to reap the benefits of increased profitability, enhanced guest experiences, and improved community relations. In addition, as industry standards are codified and adopted worldwide, hotels can now compare how their operations measure up against their competitors in terms of sustainable practices and accomplishments. This capacity to publicly compare and contrast is spurring competition and driving innovation as hotels do not wish to be left behind in this area. Water management and conservation is still a primary issue as population growth, urbanization, pollution and wasteful consumption patterns place increasing demands on freshwater supply. Water recycling; installing low-flow fixtures; using digital sensors to control water usage; and even harvesting rainwater are just a few things that some hotels are doing to preserve this precious resource. Waste management is another major concern. Through policies of reduce, reuse and recycle, some hotels are implementing “zero-waste” programs with the goal of substantially reducing their landfill waste which produces carbon dioxide and methane gases. Other hotels have established comprehensive training programs that reinforce the value of sustainability. There is employee engagement through posters and quizzes, and even contests are held to increase innovation, sensitivity and environmental awareness. Some hotels are also monitoring a guest’s energy usage and rewarding those who consumed less energy with gifts and incentives. The May issue of the Hotel Business Review will document how some hotels are integrating eco-friendly practices into their operations and how they and the environment are benefiting from them.