Appointments & Promotions

First Hospitality Group, Inc., Names Sylwia Oak General Manager of the Hilton Garden Inn Minneapolis Airport Mall of America

ROSEMONT, IL. February 21, 2017 – Rosemont, Illinois-based First Hospitality Group, Inc. (FHG) announced today that it has promoted Sylwia Oak from Director of Operations to General Manager at its Hilton Garden Inn Minneapolis Airport Mall of America. First Hospitality Group, Inc. President and CEO Robert Habeeb made the announcement.

In this role, Sylwia will be responsible for running a smooth and profitable operation, and will serve as the key point-person for guests and associates, ensuring that service and hospitality standards are maintained. She will also oversee the hotel sales efforts and address all daily guest and associate concerns at the hotel, as well as manage all operational functions of the hotel, including the front office, housekeeping, food and beverage and maintenance.

"Sylwia has nearly 17 years of experience in the hospitality industry and we are honored to have her join our leadership team,” said Habeeb. “Her ability to quickly think on her feet, paired with her passion to achieve guest satisfaction and surpass financial goals makes her a perfect fit for this position, and we look forward to seeing her utilize her skills to help develop future leaders for the company.”

Sylwia began working at First Hospitality Group in 2013 as the Director of Housekeeping at the company’s Hilton Garden Inn St. Paul/Oakdale. In 2014, she was promoted to Assistant General Manager at the same property. In late 2015, she was promoted to Director of Operations at the Hilton Garden Inn Minneapolis Downtown and most recently to General Manager at the Hilton Garden Inn Minneapolis Airport Mall of America. Sylwia attended DePaul University for International Studies and is pursuing a Tourism/Hospitality Management degree from Roosevelt University.

Located at 1601 East American Blvd., the hotel is conveniently located less than one-half mile from the Mall of America® and just six minutes from the Minneapolis–Saint Paul International Airport. Other attractions within close proximity include the Bloomington Family Aquatic Center, the Center for the Arts, and an Olympic-sized ice rink at the Bloomington Ice Garden.

First Hospitality Group, Inc. (FHG) was recognized in Forbes America’s Best Midsize Employers 2016. FHG received a #28 ranking out of the 250 best midsize employers in the country, #1 in the travel category and #3 amongst all of America’s best travel companies. For more information about FHG, visit www.fhginc.com or follow them on Facebook at @FHGinc and Twitter at @FHGroup_Inc.

First Hospitality Group, Inc. (FHG) is a leading hotel management, acquisition and development company with more than 30 years of award-winning experience. FHG’s unique people-driven professional culture fosters a team of highly skilled and motivated hospitality experts who consistently deliver outstanding property level performance, as well as memorable and engaging guest experiences. Headquartered in Chicago, FHG’s portfolio features 19 brands and 46 properties throughout the Midwest. Recognized in Forbes America’s Best Midsize Employers 2016, FHG received a #28 ranking out of the 250 best midsize employers in the country, #1 in the travel category, and #3 amongst all of America’s best travel companies. For more information, visit,www.fhginc.com.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.