Appointments & Promotions

San Antonio's Hotel Emma Names Bill Petrella as General Manager

SAN ANTONIO, TX. February 16, 2017 — Hotel Emma, the 146-room boutique luxury hotel at the Historic Pearl, is pleased to announce that hospitality veteran Bill Petrella has joined the hotel as general manager.

“I am thrilled to join the Hotel Emma team,” says Bill. “I have been in the hotel management industry for most of my career, and I’m looking forward to bringing my experience to such an incredible property. I am excited to be on board, and will continue elevating Hotel Emma as a leading luxury hotel while also increasing its involvement and presence in the community.”

Petrella joins Hotel Emma with over 30 years of experience in the hospitality industry and a successful background in leading hotels to higher levels of service and guest satisfaction. Petrella held a 19-year tenure with Starwood Hotels & Resorts where he managed six properties, starting with The Tremont & Raphael in Chicago. He later led other properties around the country, including The Westin Georgetown in Washington, D.C., The Westin Stamford, The Westin Stonebriar Resort in Frisco, Texas, The Westin La Paloma Resort, and most recently served at the Westin Riverwalk in San Antonio, Texas. Prior to his success at Starwood, Petrella progressed through various executive-level positions in the Rooms Division and in 1994 assumed the first of what now have been nine general manager positions at the Negril Gardens Hotel in Jamaica, West Indies.

Petrella is a graduate of Mercyhurst University where he received a degree in Hotel and Restaurant Management. He serves on the boards of the San Antonio Tourism Council and The University of Houston Aviary Board, and is the current chairmen of the board of SAHLA (San Antonio Hotel and Lodging Association).

For more information on Hotel Emma, visit www.thehotelemma.com.

About Hotel Emma

Hotel Emma, a 146-room boutique hotel on the Northern banks of the San Antonio River, invites guests to experience San Antonio as if a guest in the well-appointed home of interesting friends. With distinct design features in all guest rooms, seventh-floor suites featuring private terraces, two stories, and unique amenities throughout, Hotel Emma proposes a history-rich and wholly unique view of South Texas. Hotel Emma adds to the Pearl culinary experience with three distinct offerings: Supper, an American Eatery; Sternewirth Bar and Club Room; and Larder Fine Groceries and Foods.

Contact:
Elaine Garza or Elsa Morales
elaine@giantnoise.com or elsa@giantnoise.com
512.382.9017 or 512.382.9017

Coming Up In The March Online Hotel Business Review




Feature Focus
Human Resources: Inspiring a Journey of Success
In an increasingly competitive environment where hotels are competing to attract, and more importantly, to keep top talent, Human Resource managers are realizing the need to focus on improving their Employee Experience. Smart managers are embracing the idea of Employee Wellness which translates into a system of physical, mental, emotional, and purposeful well-being. Some organizations are even providing free counseling for their employees and their dependents. The goal is to nurture, support and engage with their employees in a way that increases productivity, improves customer service, enhances loyalty, and creates a more harmonious work environment for all. Along with this development is the need for more effective, ongoing training. Many HR managers rely on external training firms for this, but there is a growing trend which taps the experience and expertise that already exists within the organization. For example, younger employees likely have greater knowledge of social media which an older generation might struggle with. Harnessing this peer-to-peer learning can be an efficient and cost effective way of increasing skills, and as a result, the knowledge transferred is likely to be more acceptable and relevant. Finally, HR managers need to foster an environment that empowers people and taps into their full potential, inspiring a personal journey of success. The March Hotel Business Review will take a look at some of the strategies and techniques that human resource directors are currently developing in order to achieve success.